Mpendulo Dlamini personal email
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Call centre targetsEnsure maintenance of excellent customer service within Call centre Productivity of 95% (talk time and available time).Achievement of target calls.Achievement of AHT <= 95secsEnsure that all issues are resolved amicably with customers and agents if and when they arise.Assist in building customer relationships relationships strategy and concepts.Understanding of ISO standards and Quality.
Kemd Solutions
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Director Of Technical OperationsKemd Solutions Aug 2018 - PresentSwazilandProduct Planning and Logistics Management-Master Planning-manage transportation operations-forecast, customer orders, customer schedules, commercialization timelines-strategise cost effecient means of multi modal transportation-People management *systems*standardization*sustainable capability development*performance management coaching-project management -customer optimizationcompliance and governance, making sure all processes are carried out in a way supporting company requirements- safeguard other road-users by employing reliable and skilful drivers- look after the interest of our clients by rendering the best possible service- provide drivers with the skills to do the freight paperwork impeccably and provide an accurate paper trail- gain larger efficiencies and lower expenses by doing detailed pre-trip inspections to prevent delays and on-road breakdowns.EXCEPTIONAL CLIENT SERVICE IS ACCOMPLISHED BY A GOOD SUPPORT BASISOperational support is essential to service delivery. All our operations have dedicated client service personnel who are trained to advise clients, to work out quotes and to book loads.OPERATIONAL SUPPORTClients can be assured that all our vehicles and loads are tracked 24/7 to not only safeguard the company, but also to track consignments and to monitor every truck driver’s driving. Our operational support crews are tasked to check that all equipment on the vehicles are up to standard, that tarpaulins covering the loads are clean and neat, and above all, that all our vehicles are roadworthy.
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DirectorKopie Investments Nov 2007 - PresentMbababneFor Hire Services, Logistics
Mpendulo Dlamini Skills
Mpendulo Dlamini Education Details
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Regent Business SchoolBusiness Administration And Management, General
Frequently Asked Questions about Mpendulo Dlamini
What company does Mpendulo Dlamini work for?
Mpendulo Dlamini works for Kemd Solutions
What is Mpendulo Dlamini's role at the current company?
Mpendulo Dlamini's current role is Director Of Technical Operations at KEMD SOLUTIONS.
What is Mpendulo Dlamini's email address?
Mpendulo Dlamini's email address is mp****@****ail.com
What schools did Mpendulo Dlamini attend?
Mpendulo Dlamini attended Regent Business School.
What skills is Mpendulo Dlamini known for?
Mpendulo Dlamini has skills like Business Strategy, Management, Business Planning, Project Management, Microsoft Excel, New Business Development, Marketing Strategy, Negotiation, Team Leadership, Project Planning, Budgets.
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Mpendulo Dlamini
Electrical And Electronic Engineer, Renewable Energy Engineer, Solar Engineer.Matsapha -
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