Cloud Computing
Current
May 2024 - Present
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Mpendulo Khoza Email & Phone Number
Cloud Computing
at
Zensar Technologies
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
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Mpendulo Khoza is listed as Cloud Computing at Zensar Technologies, based in Pretoria, Gauteng, South Africa. AeroLeads shows a matched LinkedIn profile for Mpendulo Khoza.
Mpendulo Khoza previously worked as First Line Support at Liquid Intelligent Technologies and support helpdesk at Adom Technology. Mpendulo Khoza holds Advance Diploma Of Information Technology, (Cyber Security), Nqf Level 7 from Tshwane University Of Technology.
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Email format at Zensar Technologies
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Zensar Technologies
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About Mpendulo Khoza
Mpendulo Khoza is a Cloud Computing at Zensar Technologies.
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3 roles
Mpendulo Khoza work experience
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First Line Support
Offer first line support to customers, which includes taking initial call from users.Always strive for first call resolution.Determines if fault is customer-side, or WAN-side.Provides basic to intermediate troubleshooting on customer-side faults.Remote support via AnyDesk to customers.Where Helpdesk T1 Agents cannot resolve a ticket, escalate tickets to T2 Helpdesk Agents .Log tickets for all client queries and escalate as necessary (close tickets if resolved).Addresses basic customer queries (general queries, non-technical questions).Supplying clients with general information regarding their Wireless/Fibre service.Accurately screen incoming calls, redirecting calls and taking messages.Check Microsoft Teams / WhatsApp for any callback requests.Ensure clients are always given feedback in a timely manner.Assist walk-in clients where applicable.Reporting back weekly/daily on data captured per request from Manager.Report to Manager on discovered repeat issue cases.
Jan 2023 - May 2024
Support Helpdesk
Programming and application supportTroubleshoot computer and hardwareJoin/remove user's to the domain of the LANOversees network functions for the departmentInstall operating systemsMaintain department local areas NetworksInstall assemble and configure computers, NetworksEfficiency with proper securityResponsible for the installation and configuration of networkhardware and softwareInstall, configure and upgrade operating systemConfigure and install personal computers software packages and software upgrades
Oct 2021 - Sep 2022
2 education records
Mpendulo Khoza education
Advance Diploma Of Information Technology, (Cyber Security), Nqf Level 7
National Diploma In Information Technology, Communication Networks, Nqf Level 6
FAQ
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What company does Mpendulo Khoza work for?
Mpendulo Khoza works for Zensar Technologies.
What is Mpendulo Khoza's role at Zensar Technologies?
Mpendulo Khoza is listed as Cloud Computing at Zensar Technologies.
Where is Mpendulo Khoza based?
Mpendulo Khoza is based in Pretoria, Gauteng, South Africa while working with Zensar Technologies.
What companies has Mpendulo Khoza worked for?
Mpendulo Khoza has worked for Zensar Technologies, Liquid Intelligent Technologies, and Adom Technology.
How can I contact Mpendulo Khoza?
You can use AeroLeads to view verified contact signals for Mpendulo Khoza at Zensar Technologies, including work email, phone, and LinkedIn data when available.
What schools did Mpendulo Khoza attend?
Mpendulo Khoza holds Advance Diploma Of Information Technology, (Cyber Security), Nqf Level 7 from Tshwane University Of Technology.
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