Maria Del Mar Penichet Email & Phone Number

San José, Cr

Costa Rica

Provide daily operational requirements for executives. Functions include: client service, time management, international and domestic travel arrangements, and expense reports.

Costa Rica

-CEO: Owner and creator of the Tecolote brand that focused on pastry production, distribution and a cafeteria. Supported daily operational processes including quote review, billing and strategy definition for operational needs. Provide solution implementation best practices, and address customer issues.-Leadership: Managed a team, lead meetings, communicated with stakeholders, performed business risk analysis, and market opportunities.-Sales: Implemented a diversity of process to… Show more -CEO: Owner and creator of the Tecolote brand that focused on pastry production, distribution and a cafeteria. Supported daily operational processes including quote review, billing and strategy definition for operational needs. Provide solution implementation best practices, and address customer issues.-Leadership: Managed a team, lead meetings, communicated with stakeholders, performed business risk analysis, and market opportunities.-Sales: Implemented a diversity of process to increase sales and distribution among different markets, with the partnership of different brands to increase impact and sales. Resolution of daily customer inquiries and issues by providing timely and accurate advice. Gain an in-depth understanding of markets and reviewed insights to succeed.-Content Creator: Strategic production of content on social media, advertisements, and publicity to reach and increase viewers and clients. -Project Management: accomplished projects for organizational restructuring, created SOP and successful project execution. Created alliances with brands to strategically place the brand in the market. -Human Resources: provided accurate advice and support to employees on processes, pay changes, compensation, policies and processes. Created documents and data for procedures and standards. -Training: Directed trainings related to sales, customer service, pastry production and inventory.-Data Analysis: analyzed market trends, created data sheets to determine needs and distribution of resources, and learned how to use different software and apply them to inventory and sales. -Hiring & Interviewing: Have hired and interviewed candidates for the different available positions. Thanks to these skills, I have built a successful team.-Chef: innovation, creation and production of different recipes related to cakes, sweet pastry and salad pastry as well as their adaptation to the current markets and its different needs. Show less

-Human Resources: Provided high quality HR advice and support to all employees. Worked with payroll to calculate payments and schedules. -Data Analysis: Processed internal DATA, reviewed SLA’s, and created reports to drive metrics and results. Created documentation and materials to drive business results.-Sales: supported daily marketplace operational processes by reviewing billing and quotes. Provided accurate and timely support to customer and employees by resolving day to day… Show more -Human Resources: Provided high quality HR advice and support to all employees. Worked with payroll to calculate payments and schedules. -Data Analysis: Processed internal DATA, reviewed SLA’s, and created reports to drive metrics and results. Created documentation and materials to drive business results.-Sales: supported daily marketplace operational processes by reviewing billing and quotes. Provided accurate and timely support to customer and employees by resolving day to day inquiries. Assisted clients in post-sales and product information. Worked with end-users and business. -Problem Solving: Identified and escalated issues related to incidents. Elevated cases to managements to ensure customer satisfaction when applicable. Shared best practices and implemented solutions. Show less

Pastry And Administration

French Language And Literature

Education record

Education record