I have quite a long experience working with US based companies from Colombia, I have obtained a valuable insight of the American culture, their work envirmonent and their work culture, all to certainly continue providing based on expertness, solutions to all clients business communication channels, also, accomplishing all metrics and numeric goals set up by the company in defined timeframes.I have developed the required skills throughout my time invested as collaborator of some very good companies in the BPO sector, I have developed a sense of commitment with being meassured based on metrics, something very common in American businesses and the excel when it comes to dealing with customer experience, either over phone, email or chat, as those are the means, the customers commonly have to resolve their inquiries or set up concerns, ask for features, or buy new products.