I have quite a long experience working with US based companies from Colombia, I have obtained a valuable insight of the American culture, their work envirmonent and their work culture, all to certainly continue providing based on expertness, solutions to all clients business communication channels, also, accomplishing all metrics and numeric goals set up by the company in defined timeframes.I have developed the required skills throughout my time invested as collaborator of some very good companies in the BPO sector, I have developed a sense of commitment with being meassured based on metrics, something very common in American businesses and the excel when it comes to dealing with customer experience, either over phone, email or chat, as those are the means, the customers commonly have to resolve their inquiries or set up concerns, ask for features, or buy new products.
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Fiber Sales Support Project ManagerLinkamerica Nearshore Jun 2023 - Apr 2024Capital District, ColombiaAs a project manager, I collaborated closely with colleagues and team members to ensure the timely completion of all projects we undertook. Each team member took ownership of their assigned projects, contributing to our monthly goals of expanding the company's portfolio of services. I coordinated with various teams involved in the process to ensure the successful completion of projects within the expected timeframe.Driven by a commitment to excellence, our efforts resulted in the successful completion of approximately 80-90% of monthly goals, including order completion rates, cancellation rates, and customer satisfaction. Through effective collaboration and leadership, we consistently met deadlines and achieved positive outcomes -
Inbound Customer Service RepresentativeTdcx Feb 2022 - Mar 2023Bogotá, Capital District, ColombiaAs a Customer Service Representative, I was responsible for addressing the needs of clients, particularly for one of the company's key clients. Our team's performance and commitment were driven by monthly and quarterly goals, which we consistently met through effective teamwork and communication.In this challenging position, I honed my soft skills and gained valuable experience in handling inquiries related to insurance products. I focused on resolving customer inquiries promptly and efficiently, as well as facilitating the setup of new services whenever opportunities arose. Our efforts resulted in the successful achievement of approximately 80% of monthly goals, demonstrating our dedication to customer satisfaction and service excellence
Miguel Angel Perez Useche Education Details
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Business/Commerce, General
Frequently Asked Questions about Miguel Angel Perez Useche
What is Miguel Angel Perez Useche's role at the current company?
Miguel Angel Perez Useche's current role is Customer service expert, project management support | Solving client inquiries and specialist in timely delivering excel service to all the parties involved in the sucessful development of the business..
What schools did Miguel Angel Perez Useche attend?
Miguel Angel Perez Useche attended Servicio Nacional De Aprendizaje (Sena).
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MIGUEL ANGEL PEREZ USECHE
Bogota, D.c.
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