• Responsible for supervising all preventive maintenance tasks to ensure the firm’s promise of good customer service is actually enjoyed by customers.• Preventive maintenance agreement budgeting• Customer follow up and team up with other department heads to discuss and make the necessary plans to ensure set targets are achieved.• General business plans to make sure customer are satisfied and that sales improves.• Development of customer's loyalty campaigns to improve the perception of the company in the market and strengthen ties with captive customers.• Responsible for establish and retain contact with clients so easily obtain customer feedback concerning company’s technical service quality.• Responsible for assisting clients in resolving issues concerning equipment and spare parts they purchased or services rendered to them.• Directing and coordinating the customer service operation to ensure clients are attended appropriately according to established customer service standards.• Involved in negotiation with clients on equipment total cost ownership.

• Co-Responsible for the commercial strategy, marketing plan, product development and customer service to drive business growth and market share. • Co-Responsible for achieving divisional sales budget. 67M MXP in Metal Detectors Sales leading a 5 vendors sales team. • Technical support to sales force and specialized consulting to customers. • Responsible for product training program. • Responsible speaker in consultative seminars for customers. • Taking ownership of the customer and the customer interface with the product and technical service offering, making sure that all functions of the organization are aligned to meet its strategic commercial objectives. • Drafting, implementing and evaluating cross-functional decisions that will enable the organization to achieve its long-term objectives. • Responsible for quoting process for metal detection systems.

• Technical support for Product Inspection Division (Metal Detectors, Checkweighers)• Directly communication with Product Inspection SBU’s• Help to potential customers understand, compare, and contrast the solutions that are available for buying, to troubleshoot problems with their implementations