Michael Pflug Email & Phone Number

Calgary, Alberta, Canada

• Led research commercialization efforts for science-based startup
• Developed five-year strategic plan to bring focused ultrasound medical device to market in Canada and the US covering technical development, regulatory approval, fundraising, and market entry
• Managed relationships with regulatory affairs consultants to obtain regulatory approval from Health Canada and the Food and Drug Administration
• Created approach and delivered presentations at at pitch competitions and trade shows
• Produced detailed reporting on market position and competitive analysis
• Managed business development and customer outreach activities

Calgary, Alberta, Canada

• Led IT workstreams (Product Development, Support IT, and IT Security) for US$400m aviation industry divestiture and acquisition impacting hundreds of employees across six countries.
• Developed day 1 cutover plans and executed complex workplans to ensure IT readiness for purchase agreement’s legal closing date.
• Provided weekly status briefings to approx. 80 stakeholders including senior executives.
• Coordinated implementation of 180 software developer tools identified as required for existing product hosting, development, and support. Provided support to acquire licences, implement in new environment, and migrate.
• Managed technology risk by monitoring dependencies, maintaining RAIDD log, and alerting affected product teams to delays or changes. Escalated to executive level for briefing and contingency planning as required.
• Conducted client site workshops to identify current state processes, then produced blueprinting documentation for post integration target processes.

Calgary, Canada Area

• Delivered enterprise learning management project through full lifecycle including needs analysis, solution identification, procurement, integration planning, technical deployment, and end user training.
• Developed and trained support staff on standards, processes, and procedures for patch management, security configuration, and support of managed endpoint devices.
• Produced IT remote capability report as part of emergency operations group’s business continuity planning during COVID-19 response.

Calgary, Canada Area

• Managed largest university desktop support team, supporting twelve business units with nine technicians that resolved approximately 230 support requests per week.
• Represented stakeholder groups during project planning sessions (Office365, network access control), combining technical and client knowledge to anticipate and control risk in addition to highlighting opportunities for.
• Conceived and executed plan to transform service delivery and reduce support costs by consolidating and standardizing five independently operated support teams into a centralized and standardized model.
• Designed, planned, and implemented the integration of new client groups into central IT service model, working with engineering teams to resolve technical issues and address special client needs.
• Utilized performance metrics from ServiceNow management tool to identify demand trends and process bottlenecks. Applied Lean Six Sigma techniques to improve efficiency, resolve more requests, and eliminate waiting time.
• Restored normal business operation to thousands of clients while leading group emergency response efforts during large scale 2016 cybersecurity incident.

Faculty Of Veterinary Medicine

• Provided customized IT and AV support services to medical and veterinary faculties located at remote locations as sole onsite IT/AV support technician.
• Conceived, and implemented innovative hardware and software solutions to solve client problems with a variety of technology solutions (e.g., OSCE exam software and teaching clinic video recording systems).