Michael Pflug Email & Phone Number

Calgary, Alberta, Canada

• Led research commercialization efforts for science-based startup • Developed five-year strategic plan to bring focused ultrasound medical device to market in Canada and the US covering technical development, regulatory approval, fundraising, and market entry• Managed relationships with regulatory affairs consultants to obtain regulatory approval from Health Canada and the Food and Drug Administration• Created approach and delivered presentations at at pitch competitions and trade shows• Produced detailed reporting on market position and competitive analysis• Managed business development and customer outreach activities• Created and implemented fundraising strategy presented to venture capital and angel investors• Supervised intern and summer student programs• Coordinated successful entry to Creative Destruction Lab’s Neuro startup accelerator program• Produced marketing materials and collateral to effectively communicate value proposition and market potential• Consulted with expert advisors and managed investor relations

Calgary, Alberta, Canada

• Led IT workstreams (Product Development, Support IT, and IT Security) for US$400m aviation industry divestiture and acquisition impacting hundreds of employees across six countries. • Developed day 1 cutover plans and executed complex workplans to ensure IT readiness for purchase agreement’s legal closing date.• Provided weekly status briefings to approx. 80 stakeholders including senior executives.• Coordinated implementation of 180 software developer tools identified as required for existing product hosting, development, and support. Provided support to acquire licences, implement in new environment, and migrate data as required.• Managed technology risk by monitoring dependencies, maintaining RAIDD log, and alerting affected product teams to delays or changes. Escalated to executive level for briefing and contingency planning as required.• Conducted client site workshops to identify current state processes, then produced blueprinting documentation for post integration target processes.• Developed future state strategy and roadmap for software developer tools, incorporating requirements to support current releases, and enable desired backend changes (ie: database product change).• Monitored implementation of transition services agreement with seller organization to maintain service continuity for key products and services used by aviation customers.• Facilitated efforts across product, procurement, and legal teams to ensure software licence compliance through direct acquisition, consent agreements, or vendor partnerships.• Received Deloitte Bronze Dot Award for excellent performance.

Calgary, Canada Area

• Delivered enterprise learning management project through full lifecycle including needs analysis, solution identification, procurement, integration planning, technical deployment, and end user training.• Developed and trained support staff on standards, processes, and procedures for patch management, security configuration, and support of managed endpoint devices. • Produced IT remote capability report as part of emergency operations group’s business continuity planning during COVID-19 response.

Calgary, Canada Area

• Managed largest university desktop support team, supporting twelve business units with nine technicians that resolved approximately 230 support requests per week.• Represented stakeholder groups during project planning sessions (Office365, network access control), combining technical and client knowledge to anticipate and control risk in addition to highlighting opportunities for clients.• Conceived and executed plan to transform service delivery and reduce support costs by consolidating and standardizing five independently operated support teams into a centralized and standardized model.• Designed, planned, and implemented the integration of new client groups into central IT service model, working with engineering teams to resolve technical issues and address special client needs.• Utilized performance metrics from ServiceNow management tool to identify demand trends and process bottlenecks. Applied Lean Six Sigma techniques to improve efficiency, resolve more requests, and eliminate waiting time for clients. • Restored normal business operation to thousands of clients while leading group emergency response efforts during large scale 2016 cybersecurity incident.

Faculty Of Veterinary Medicine

• Provided customized IT and AV support services to medical and veterinary faculties located at remote locations as sole onsite IT/AV support technician.• Conceived, and implemented innovative hardware and software solutions to solve client problems with a variety of technology solutions (e.g., OSCE exam software and teaching clinic video recording systems).