Our primary practice is in the area of IT Service Management and Enterprise Service Management consulting. activities include:Facilitate business requirement and process requirement workshops.Facilitate ITSM/ESM design workshops.Architect, design, configure, implement, test, and document ITSM/ESM solutions, including associates tools and technologies.Develop and deliver training.Supervise and manage ITSM/ESM and associated technologies services delivery.Manage, supervise and train new employees.Manage and supervise all sales and consulting delivery functions within Excalibur.Design, configure and implement network and security solutions for customers.Manage and supervise helpdesk operations.Develop and implement short, medium and long range goals and plans.Responsible for budgeting and P&LResponsible for all partnerships with a myriad of organizationsServe customers in various interim roles as needed, including CIO, Service Desk Manager, IT Director

Oversee all IT Operations and staffResponsible for IT BudgetingOversee IT delivery to 15 offices nationwideNotable Accomplishments:Created, implemented and oversaw helpdeskOversaw the consolidation of IT Services and Delivery during rapid acquisition period (we added 15 offices in less than 6 months)Reduced IT expenditures by 25% through better purchasing agreements and better planning

Responsible for the recruiting and HR negotiations for IT staff for DRM clients and DRM internal service.Supervised, managed and delivered projects at customer sites. Projects included: Service Desk software design, configuration and implementation Customer programming delivery for Web Sites, custom integrations and custom software PeopleSoft Implementations Oracle Implementations Data Center Implementations