Vice President, Senior Solutions Architect, Consultant, Instructor, And Owner
CurrentOur primary practice is in the area of IT Service Management and Enterprise Service Management consulting. activities include:Facilitate business requirement and process requirement workshops.Facilitate ITSM/ESM design workshops.Architect, design, configure, implement, test, and document ITSM/ESM solutions, including associates tools and technologies.Develop and deliver training.Supervise and manage ITSM/ESM and associated technologies services delivery.Manage, supervise and train new employees.Manage and supervise all sales and consulting delivery functions within Excalibur.Design, configure and implement network and security solutions for customers.Manage and supervise helpdesk operations.Develop and implement short, medium and long range goals and plans.Responsible for budgeting and P&LResponsible for all partnerships with a myriad of organizationsServe customers in various interim roles as needed, including CIO, Service Desk Manager, IT Director
