Michille P. Garganera, Lpt Email & Phone Number

Dubai, United Arab Emirates

Malaysia

•Trained in 2 different specializations within the company.•Assists business owners, private and public institutions, non-government organizations, and individuals from over 45 countries around the world with their payment gateway issues via email, chat, and phone calls.•Specializes in handling card disputes, and fraud prevention, monitoring, and detection.•Reviews and verifies a wide-range of data using different CRM systems.•Provides top-notch customer service and optimal resolution in every user interaction.•Consistently maintains 100% quality in every call and case handled.•Ensures all deliverables and targets are met daily.•Assists trainees to close knowledge gaps.

Philippines

•Trained in 4 different specializations within the company.•Assists inquiries from real estate companies located in the USA relating to maintenance, smart home systems, and IVR systems via emails and phone calls.• Verifies and updates property information using different CRM systems.• Investigates property pricing discrepancies and coordinates with property staff when necessary.• Troubleshoots a wide-range of property maintenance related issues as per client’s and manager’s request.• Proactively share suggestions and feedback for process improvement based on data gathered daily.

Business Bay, Dubai, Uae

•POC for EJARI, MASTERKEY, PROPERTYFINDER, PROPSPACE, DUBIZZLE, and BAYUT related transactions and concerns.•Assists Property Supervisors with tenancy contract preparation, checking, and finalization.•Assists Business Development Executives with property management contract preparation, checking, and finalization.•Verifies and updates property, landlord, and tenant information using Yardi and Masterkey.•Ensures effective, efficient, and well-organized document checking, monitoring and filing.•Ensures property leases are registered, renewed, and terminated accurately and as scheduled.•Prepares reports and draft manuals for the Property Management Department.•Prepares invoices and financial reports.•Trains newly hired administrative assistants.•Manages the reception area such as appropriately welcoming and directing guests; answering, screening and forwarding incoming phone calls; receiving and sorting daily mails, emails, and packages.

Dubai Marina, Dubai, Uae

•POC for PROPERTYFINDER, DUBIZZLE, JUSTPROPERTY, and PROPSEARCH related transactions and concerns.•POC for marketing campaigns and materials such as SMS, emails, magazines, open houses, leaflets, posters, business cards.•Handles marketing of vacant properties across different property websites.•Cold-calling and lead-generation of prospective clients.•Prepares Forms A, B, and F, and NOCs.•Obtains permits via the Trakheesi system.•POC for inventory and ordering of office supplies, and repair and monitoring of office equipment.•Assists with the entire office management and operations.•Manages the reception area, and ensures the cleanliness and orderliness of the meeting rooms and pantry.

Cebu City, Philippines

•Handles escalation/supervisor calls from USA clients.•Conducts coaching sessions, call listening sessions, trainings, and refreshers, especially on critical processes.•Prepares training materials, presentations, and reports.•Assists lead trainer and supervisor with their daily deliverables and targets.

Cebu City, Philippines

•Handles incoming calls from USA clients.•Conducts outgoing calls when necessary to USA clients.•Specializes in fraud prevention, monitoring, and detection.•Reviews and verifies a wide-range of data using different CRM systems.•Processes credit card payments, refunds, and credits over the phone.•Walks clients through online application, online payments, and other online self-service options.

Cebu City, Philippines

•Handles incoming calls from USA clients.•Provides top-notch customer service and optimal resolution in every client interaction.•Troubleshoots basic computer issues and voice over internet protocol (VOIP) system issues.•Processes bill payments, refunds, credits over the phone.

Cagayan De Oro City, Philippines

•Oversees the entire store operations during the assigned shift.•Manages counter crews to ensure top-notch customer service is provided to all customers.•Manages kitchen crews to ensure all customers are served with high quality products.•Conducts inventory of raw products, equipment, and material at the end of every shift.•Attends extensive training as part of the management development plan.•Coordinates with Crew Chief to strategically prepare products based on customer demand versus the hour of the day to avoid wastage.•Trains newly hired crews.

Diploma In Professional Education, Secondary Education And Teaching

Bs Food Technology, Food Technology And Processing

Activities and Societies: College of Agriculture Student Council | Philippine Association of Food Technologists-ETA | Philippine.