• Analyze and troubleshoot enterprise software issues. Identify, propose, and implement solutions.• Diagnose and resolve issues related to Pega platform• Diagnose and resolve issues related to Apache Kafka streaming services• Diagnose and resolve issues related to cloud infrastructure such as AWS and Azure• Act as point of contact to clients to address technical issues according to client service level agreements• Work on escalated and/or technically challenging client issues.

• Work with a team of dedicated engineers supporting client operations that are using Made4net’s applications.• Providing response and follows up to client issues and questions through direct phone assistance and ticketing/email system.• Analyze and troubleshoot system issues and follow escalation procedure according to client service level agreements.• Periodic follow up with clients to review status and ongoing needs.• Participate when needed in implementations during initial go live and system upgrades.

Resolved technical issues related to lawn and garden equipment in a call center environment

• Communicate job expectations, planning, and appraising job results of all IT employees.• Maintain staff through recruitment, orienting and training new employees as well as onboarding and mentoring of new members.• Conduct research by studying organizational goals, and supporting strategic plans to implement better technology solutions such as warehousing, inventory, and shipping software.• Troubleshoot hardware and software issues both in-person and remotely, resolve 30+ support tickets daily.• Conduct daily backup operations to ensure company essential software is kept safe.• Designed and maintain the company website, as well as company social media and online presence.• Produce promotional print materials via InDesign and Illustrator for distribution to customers during sales meetings as well as trade shows.• Design and execute concepts for tradeshow booths for display and national conferences multiple times per year.

Design and manage company website, as well as company social media and online presence.• Produce promotional print materials via InDesign and Illustrator for distribution to customers during on a national scale such sellsheets, brochures, booklets, and labels• Oversee design, development and fabrication of modular tradeshow booth system.• Design modular promotional packaging to ship and display product samples, as well as custom laser cut inserts to safely housematerials.