Mike Heath Email & Phone Number

Coventry, Gb

Coventry, England, United Kingdom

Coventry, United Kingdom

• Technical project management of dealer applications using customised PRINCE2 methodologies. Able to perform multiple project roles, producing Checkpoint & Highlight reports at required project stages and end user documentation.• Migrated helpdesk to a Spanish team of 10 helpdesk agents through to BAU, by writing & directing handover courses whilst maintaining current agreed SLA.• Dealer redevelopment projects completed on time with no launch delays due to IT project elements. Creation… Show more • Technical project management of dealer applications using customised PRINCE2 methodologies. Able to perform multiple project roles, producing Checkpoint & Highlight reports at required project stages and end user documentation.• Migrated helpdesk to a Spanish team of 10 helpdesk agents through to BAU, by writing & directing handover courses whilst maintaining current agreed SLA.• Dealer redevelopment projects completed on time with no launch delays due to IT project elements. Creation and management of work packages for external cabling contractors, communications suppliers and internal Peugeot Citroën teams.• Management of hardware and software maintenance contracts worth £1.2M budget annually, impacting over 1200 users in 40 sites across the UK. Support team process and business documents created and updated. • Ongoing IT cost reduction through business analysis, equipment consolidation and cost effective disposal of redundant equipment.• Testing & Implementation of new BACS payment interfaces including documentation, training of end users in new business processes. Requirement for adherence to legislative frameworks and detailed reporting to project board of project status as well as working to strict deadlines.• Technical liaison with 3rd party suppliers & foreign technical teams for the ongoing management of the application Unix servers. Created and validated existing system documentation including data interface flow diagrams.• Responsible for software homologation & planning software work packages to ensure ongoing stability and compatibility with existing global group systems.• On-site technical support for high profile Peugeot Citroën customer events, including Goodwood Festival of Speed. Worked under high pressure agile environment in both autonomous and collaborative modes, escalating issues to project board as required. Show less

Coventry, United Kingdom

UK lead for all aspects of IT support and liaison with French server teams ensuring the correct functioning of the dealer management system for 1500 UK users. Responsibilities included coordinating hardware upgrades, migrations between servers and major application version updates. Project managed the rollout of new corporate identity in terms of print formats and letterheads for Autoline, liaising with the CI teams ensuring group standards and legal requirements were adhered to.

Coventry

Responsible for the implementation of Bottomline BACS payments system into Robins & Day dealers; specifically definition of hardware requirements, software implementation and IT support.* Autoline Print specialist.* DMS systems support for Robins and Day dealer sites and over 1500 employees.* Technical support and liaison with Hewlett Packed for the hosting of the Autoline DMS within the UK.

Coventry, United Kingdom

Project management and implementation of the Autoline dealer management system to 35 Peugeot dealers across the UK within 12 months for a contract worth £11M. In conjunction with the supplier project manager, managed projects from discovery meetings to follow-up meetings taking sole responsibility for the entire project management of my respective dealer sites. Managed training schedules and owned risk, issue and enhancement logs for my dealer sites using PRINCE2 methodologies.Liaised with HP… Show more Project management and implementation of the Autoline dealer management system to 35 Peugeot dealers across the UK within 12 months for a contract worth £11M. In conjunction with the supplier project manager, managed projects from discovery meetings to follow-up meetings taking sole responsibility for the entire project management of my respective dealer sites. Managed training schedules and owned risk, issue and enhancement logs for my dealer sites using PRINCE2 methodologies.Liaised with HP Unix offsite hosting support teams in UK and Czech Republic to ensure a smooth installation and day to day running of the dealer management system. Show less

Coventry, United Kingdom

Application development and support of the global extended warranty system.

Hayes, Middlesex

Mainframe Warehouse systems / Store stock systems (Tablet computing) analyst : COBOLCICS / CICSWEBDB2