Michael Philbin Email & Phone Number

Armonk, New York, NY, US

Armonk, New York, NY, US

Business Unit Exectuive for Global client success team, responsible for IBM Digital Trust Portfolio.

• Create and lead global client success team focusing on managing $500M healthcare SaaS business with 8 direct reports and managing $4M P&L. Drive adoption of solutions and renewals of client contracts. Provide monthly.
• Built a new client success team responsible for global SaaS healthcare client, initially hiring team of 8 growing to 15 people, geographically dispersed, providing optimal client interaction.
• Drove adoption of solutions and renewals of client contracts through creating various campaigns and initiatives, assisting with educating, training, and providing marketing for clients.
• Maintained high-level of client satisfaction and NPS scores by at least 3 point across all offerings by working with clients to address gaps and issues for better experience.
• Increased client footprint and revenue growth, driving client satisfaction and value and helping with new deals and closing interactions with clients.
• Led team of regulatory and government for reimbursement of new medical treatments in country, ensuring acceptance of solution as a viable treatment option.

• Managed global team with 30 direct reports and provided operational support of data centers, deployment, SaaS healthcare solutions, and level-2 support team. Oversaw team evaluation and implementation of new monitoring.
• Spearheaded growth of client base by over 500% in 2-years, while also reducing time to revenue from 1 month to 3-days by working closely with sales, operations, and development team, improving processes, software, and.
• Maintained team uptime 98.5% by monitoring and responding quickly to issues and outages. Provided ongoing communication with clients during any planned and unplanned changes.
• Refined and improved client onboarding process from 6-weeks to 2-days, providing faster revenue recognition.
• Consolidated hardware and spending, reducing monthly costs by 33%, ensuring optimal use of hardware and strict asset management through reduction of surplus equipment and planning better for growth.

Armonk, New York, NY, US

• Led team of 15 direct reports that supported technical sales and software consumption. Managed Fortune 50 software contracts in excess of $3B. Executed forecasting and sales projections.
• Conceptualized new programs, driving sales and achieving 100% software consumption before contract was 50% complete.
• Achieved sales quarter-on-quarter growth of at least 25% Creating new campaigns, product demonstrations and use cases to drive adoption and ROI for new clients.
• Directed team, increasing software consumption by 78%, generating millions in software revenue.
• Exceeded software deployment goals by 400% of on-premise solutions, driving client satisfaction, and identifying projects and initiatives to consume software catalog.
• Negotiated contract issues, avoiding revenue reversals and driving renewals.

Armonk, New York, NY, US

• Managed nationwide team of security consultants deploying IBM security software solutions. Focused on identity, access management, risk, and compliance. Team managed over $8M P&L for IBM in services contracts. Managed.
• Surpassed year-on-year team forecasts goals on revenue (YOY 8-12% increase) and utilization (YOY 5-8% increase); ensuring adequate resources were available to complete projects.
• Created new security consulting practice, developing offerings, skill requirements and hiring team.
• Grew the Tivoli security practice by working closely with development, sales and enablement to drive skills, intellectual capital and materials, enhancing the deployment of the security products.
• Collaborated with sales delivering solutions and supporting the growth of Tivoli in the marketplace.
• Worked with financial analysts and clients’ finance departments providing competitive quotes and for projects, ensuring payments were made on-time and resolving any issues.