Mpho Leboho Email & Phone Number

South Africa

Full line management function, throughout employee life-cycle, within scope of role.Identifying and presenting on efficiencies/automation/enhancements for the current governance systemInvestigate and resolve elevated queries and problemsEnsure iQS objectives are met within team, including identifying and reviewing risks in order to mitigate against theseSupport team with work-output where required to ensure the team functions optimally at all timesContinuously drive initiatives within team to ensure an engaged, motivated and productive workforceRunning database queries using SQL (Root cause analysis/verification of accesRunning periodic advanced access reports relevant to crossboarding in order to mitigate against access governance risk

Sandton

Acting as a first line support for all IT related quiries for discovery holdings

South Africa

Duties and Responsibilities 1. Problem analysis and resolutiona. Logs all help desk calls or email requests into Problem Reporting System and updates problem profiles.b. Analyzes and resolves problems with a goal of 90% First Call Resolution.c. Supports at a minimum Microsoft Office, Windows XP and 2000, Site Standard Desktop, Remote Access,Warehouses), Data Network Fundamentals, and Web technology.2. Direct Help Desk Requestsa. Completes requests for Password Resets, hosting and un-hosting of Filemaker files, printer, hardwarediagnostics and special desktop releases.b. Logs all help desk email requests into Problem Reporting System.3. Problem prevention (when time permits)a. Investigates causes, tests solutions, and puts solutions in place to reduce calls to the help desk.b. Fixes causes, not just solutions. Works to eliminate recurring problems and reasons to call.c. Promotes effective use of technology.d. Watches for trends that indicate potential problems and then eliminates the problems before they happen.4. Customer Servicea. Must learn to think of the customer as the most important part of the job.b. Involves dealing with and/or responding positively to complaints, problems, and sometimes negative andemotional behavior.c. Promotes a professional help desk image and sells the value of the help desk.d. Understanding help desk priorities and objectives and taking an active role in accomplishing theseobjectives.6. Communicationa. Keeps peers and End User/Alt End User informed of trends, significant problems, unexpected delays andanything new in the environment.b. Keeps customers informed of global problems, scheduled downtime or anything that affects the computingenvironment.c. Keeps customers informed of progress on problems that cannot be resolved on first call.7. Traininga. Keeps current on all the technology used in the environment supported.b. Takes training that continues to develop interpersonal skills.

Daveyton

Handle student queriesGeneral office administration filing etcStudents guidelines regarding module selectionsAssisting students electronically,telephonically and during workshopsAssist during registration and queue managing

Bachelor Of Technology - Btech, Information Technology

Completed Btech degree

Certificate, Information Technology, Itil

Activities and Societies: ITIL FoundationITIL Foundation

Bachelor'S Degree, Information Technology

Btech:Information technology

National Diploma In It, Java,Javascript,Python,Oracle And Vb, Diploma

Activities and Societies: Joined SETSA as student structure under college of Engineering, Science and technology during my time as a student

Matric, Mathematics,Physical Sciences And Biology

Activities and Societies: Soccer player