Mpho Maake Email & Phone Number

Midrand, Gauteng, South Africa

• Administration of customer portals in line with customer requirements for new orders and pricing requests.• Perform Quality check via a check list on all enterprise Orders (i.e., feasibility, contract terms, pricing, discounts, DOA, Addresses, SLA, Solution diagram, business case, channel partners, voice usage).• Co-ordinate and track sales activities within the different departments (e.g., solution verification, pricing, business cases, legal, billing).• Liaising with Service Delivery to close tasks to allow other orders to be put through the system, (e.g. Repricing of orders, offshore team issues).• Developing a knowledge of company’s products, services, solution sales, policies, procedures, and system.• Attend to internal and external customers’ requests in a professional manner, leaving them delighted at every touchpoint.• Assist KAM’s, with training on loading orders in the systems including the LTSA Regions.• Completing and Submitting Cession documentation and Cession System Process to follow up with legal department.• Facilitating the Master Service Agreement (MSA) signature process and obtain the signed version for the KAM.• Ensure adherence to turnaround times to complete bulk feasibilities, credit vetting, cession orders, generating Quotes for the KAMS Sales Admin TAT – 24hrs standard orders, 3 days complex orders, 5 – 7 working days for bulk feasibilities.• Support KAMs to respond to RFP/tenders by Running Bulk Feasibilities – Sort out formatting of Data, Geo-code/Reverse Geocode, Complete template, Run pre-feasibility or Full feasibility. Provide results to KAM.• Log tickets with SFDC Support to assist resolve problems to fast-track orders to closure.• Actioning of Tasks received from KAM’s in accordance with the prescribed TATs.• Follow up with KAM / Customer on outstanding COFs.

Midrand

• Daily liaison with KAM’s (Key Accounts Manager ) to obtain updated tasks from KAM’s to enable them to be out of the office and allow the Sales Administrator to manage admin related sales activities • Co-ordinate and track sales activities within the different departments. • Follow through of orders and provide status updates to KAM and responsible for responding to KAM’s queries efficiently, accurately and in a professional manner. • Developing a knowledge of company’s products, services, policies, procedures, systems and Corporate Governance • Liaising with SD support on addressing order issues in a timely and professional manner • Facilitating the MSA signature process and obtain the signed version for the KAM. • Submitting customer RICA/credit vetting documentation (completed by and received from the KAM) for Credit Vetting approval • Submitting and managing Cession documentation and Cession System Process • Logging Geographical number porting and following up thereof • Liaise with Order Management if an order gets rolled back, assist in getting the order amended to go through and be delivered. • Assist KAM`s with obtaining copies of customer invoices and liaising with billing, escalating and managing customer queries on behalf of KAMs as required. • Data Management • Assist new KAMs with SFDC navigation and how to as required (on hand training) • Assist KAMs with IT escalations and queries • Assist KAM’s with DOA approvals if and as required as well as Submission of Business Cases • Follow up on Termination and Cancellations from lists obtained. Liaise with KAM and process accordingly • Creating quotes for KAM’s, SDM’s and 3rd Party Vendors• Loading of all order and assigning tasks to solutions architects, Bid office and technicians • Following up after order has been checked for the service to be delivered

Johannesburg, Gauteng, South Africa

• Loading manual sales orders on SAP System.• Ensuring accuracy of electronic orders.• Creating delivery authorizations and the distribution to the plants and depots• Answering all incoming calls follow the telephonic guides lines.• Processing of Pioneer Foods orders and returns in accordance to company procedures on the SAP System.• Inform supervisor on daily order status.• Verifies customer information is correct and up-date.• Handling escalated customer complaints and queries and providing feedback.• Arranging deliveries for clients were necessary with relevant depots.• Training of new staff on the operations of systems and proper service delivery.• Performing administrative tasks involved in the everyday operations of my duties.

Johannesburg, Gauteng, South Africa

• Operating CRM Software• Data Capturing• Cash Handling• Processing Customer Accounts• Drafting Daily Reports to the Area Manager• Accounts Handling • Stock Take• Opening and closing the store• Logging cases for customers (refunds, adjustments to be done on their accounts)• Attending to Customers queries

Johannesburg, Gauteng, South Africa

• Customer Service• Logging cases of refunds for the customers• Product Analysis• Capturing customers cell phones returns, customers refunds. • Attend to customer queries (telephone and face – to – face)

Certificate - Advanced Project Management, Project Management, Certificate

Strategic Project Management Project Management Process Managing Project integration, Stakeholders, Initiation Managing Project Scope.

Certificate, Project Management, Certificate

Introduction to Project Management Identifying Stakeholders and initiating a project Managing risk Work Breakdown Structure Realistic.

Matric, High School/Secondary Diplomas And Certificates, Matric

English, Afrikaans, Northern Sotho, Mathematics, Geography, Physical Science