Mpho Mweb Email & Phone Number

Johannesburg Area, South Africa

Manage and overlook our Platinum clients who are the highest paying client in the company.Support on MetroLinks, Fibre, VPN, MPLS, Hosting, Astaro Firewall/Proxy, Virtual Servers, Hosted Exchange just to name a few - The support covers all MWEB Business products.I was assigned and dedicated to overlook and manage networks for the below Platinum clients - Computicket, Cell C, Nokia SA, Capricorn District Municipality, CT International Convention Centre, Singular Systems, Scatec Solar, Model Extensions, IX Online, Peters Papers, World Online, Jardine Lloyd Thompson PTY LTD, ATLAS Finance, World Online and Naptosa.Maintain good relationship with clients and 3rd party service providers.

Johannesburg Area, South Africa

Customer services.IT Technical support on Iburst Wireless, iCall (Voip), ADSL and HSDPA.Deal with IT/Customer service escalated issues.Deal with escalated advanced accounts and technical issues.Correspondence (Helpdesk – Email Queries). Close logged issues.Deal with Escalated technical issues and accounts issues.Lead a team of 10 agents.Update the team statistics.Working standby.

South Africa

Deliver 2nd line telephone support for Broadband customers (Inbound & Outbound)Ensure that all technical enquiries and faults are correctly identified and handled within established service level agreements and within the Premium Rate Guidelines.Provide support to fixed line customers when necessary to help deliver a consistently high quality service across the business.Resolution of high level technical complaints and fault reporting to server.Continually acquire knowledge that is necessary to successfully fulfill this role to a high standard and to grow and develop within the business.Testing and evaluation of new products.And other duties as required.

Johannesburg Area, South Africa

AdministrationReconcile Weekly/Monthly Banking Reconcile Complimentary ticketsCompile Full summary of weekly/monthly admin work with the accounts department.Investigate any discrepanciesMinimize shrinkageControl BudgetHandle HR issues for employees such as payroll, leave, disciplinary, overtime, etc.Staff SchedulingAchieve the company’s set KPI’sRunning Special PromotionsLead a team of 25 employeesMinimizing Costs

Johannesburg Area, South Africa

Manage all departments.Managing a team of 12 employees per shift.Cashing up of till operatorsMotivating the teamDrawing of the weekly roster.Merchandising and running promotions.Customer care and customer support especially in the computer section.I also did different tasks depending on what was required like provide training for new employees, count stock, do transfers from one branch to another and ordering of stock.

Soweto

Teaching Grade 12’s Mathematics and Science.

Bachelor'S Degree, Bcom Informatics

High School, Standard 10

Activities and Societies: - School Choir. - School Debating Team. - Science Team In The Soweto Region. As someone who already shares some.

High School

Activities and Societies: - School Choir - School Debating Team - School Science Team.