Mphonyana Tsoanyane Email & Phone Number

Pietermaritzburg, Kwazulu-Natal, South Africa

• When offered the position, I jumped at the opportunity to relocate and become, not just the Branch Manager, but the Regional District Manager for Pietermaritzburg and the surrounding municipalities.• I successfully founded and developed a new branch, driving it from inception to a fully functional and profitable operation, resulting in a 30% year-over-year revenue increase.• And achieved effective and efficient management of the District Centre while maintaining legal and ethical operations, satisfying customers' needs and executive management.

Soweto, Gauteng, South Africa

• As a key liaison between executive and senior management in Operations, I provided strategic input, operational insights, and performance updates, from the Operations Team I led. • I collaborated with senior management to set strategic goals and objectives, aligning operations with the company's overall vision. Prepared and presented reports to executive management and external stakeholders that provided insights into the organisation's operational health and efficiency.• Negotiated and secured preferential pricing with vendors and suppliers, resulting in 15% cost savings on materials and services; and altogether led high-performing teams to surpass project goals while meeting deadlines in a timely manner.

Johannesburg Metropolitan Area

• Developed and implemented project management plans that included budgeting, resource allocation and scheduling; always collaborating with stakeholders to define project scope, objectives, and deliverables.• Monitored project progress, created weekly status reports for executive management and analysed customer feedback to meet customer needs, resulting in a 25% increase in customer satisfaction.• Directed and mentored management; supervised project teams and consistently exceeded project deadlines and performance targets.

Midrand, Gauteng, South Africa

• Mentored and coached project junior team members; identified and resolved conflicts; and always encouraged team morale to ensure successful project delivery.• Monitored project progress, analysed project data and created reports to present to senior management, resulting in improved decision-making and department efficiency of over 40% overall.• Developed a team performance tracking system to improve team accountability and performance; and led daily stand-up meetings to ensure tasks were completed on time and communicated changes to stakeholders.

Roodepoort, Gauteng, South Africa

• Developed and monitored key performance indicators (KPIs) to measure project performance and success and reported on the financial status of the projects, coordinated & prepared for meetings, and compiled monthly reports of department progress.• Collaborated with engineering teams to develop and maintain technical specifications for new and existing products and identified and documented gaps in the product development process, resulting in a 20% decrease in errors and improved customer experience• And most enjoyably promoted the IDSET Program, Website, and Course - through my UYF occupancy, at the exhibition and Open Day and I enjoyed the different yet rewarding challenge of having to interact with IT and Engineering departments on such a technical level.

Florida Park, Roodepoort, Johannesburg

• Coordinated and facilitated communication between teams to ensure alignment on project objectives and ensured projects stayed within Budget, in an academic and non-profit environment.• Maximised project efficiency by developing and maintaining project plans, schedules, and task lists; resulting in timely completion of projects.• Looking back: I am most proud to have helped the community uncover their own inner strengths and build greater self-worth and self-confidence.

Business Management -Post Graduate Diploma, Business, Management, Marketing, And Related Support Services

Certificate, Advanced Project Management Nqf Level 6

Certificate, Project Management Nqf Level 5

Bachelor Of Arts - Ba, Bachelor Of Arts

High School Diploma, Highest Standard Passed Year, Grade 12 - I.E Matric