A highly skilled and motivated IT professional, with over 20 years proven experience, providing resolutions via investigation, research, analysis and implementation of solutions to achieve desired outcomes.With exposure to various industries including, Mining, Manufacturing, Finance, Technology and Communications, Government, Utility, Insurance and Professional Services(Outsourcing). Considered a subject matter expert with hardware, desktop/server operating systems and other corporate applications.A proven track record to readily adapt to new technologies, processes and procedures. Expertise in the 2nd and 3rd level diagnosis, resolution, and implementation of software and hardware.Excellent strong customer service skills, effective communication (written and verbal) skills, team player with strong interpersonal skills and an ability to build relationships at all levels, and experience in guiding and mentoring other team members.