Maína Pietrobelli Email & Phone Number

São Paulo E Região

São Paulo, Brazil

Responsible for developing the LatAm market, finding new business opportunities, and building relationships with all stakeholders.

São Paulo, Brazil

• Supervision of the Account Management team of professionals based in Brazil, Mexico, and Ecuador. Active work in post-sales, incremental growth opportunities and client retention. Development of sales strategy for each client, accountability, and relationship management.• Expansion of client portfolio in the Americas overseeing professionals in Argentina, Mexico, USA, and Canada. Development of strategic partnerships to uncover leads. Support the team in prospecting, building proposals, negotiating, and closing deals.• Daily report to the head office in London (UK).

São Paulo Area, Brazil

Sales channels• KPI definition and management – gross revenue, business unit’s profit, calls dropout rate, conversion rate and SLA – of the Reservation Center.• Operation and definition of online and offline channels sales strategy. Constant meetings with partners for alignment and business opportunities with a strategic view.• Implementation of a sales channels integrated management system and an online payment method for the website.• Restructuring of the group sales strategies, anticipating and optimizing prices distribution to client chain.Management• Implementation and management of the Sales Center and all the distribution channels, responsible for 25% of the company’s revenue.• Elaboration of annual budget for revenue and expenses and monthly monitoring for profit optimization.• Team sizing and hiring, processes definition and implementation, reports and indicators development, contracting suppliers and disclosure of the sales channels for clients and partners.• Intense relationship with sales teams and general managers of related areas to ensure client satisfaction and constant operational improvement.• Functional management of the business units sales teams: standardization of customer service procedures and sales techniques and pricing training.• Database organization and training of sales teams.

São Paulo Area, Brazil

Sales• Team management and training regarding the entire sales cycle: lead generation, business requirement gathering, product presentation and closures.• Prospecting and capture of key accounts such as chains of hotels, hospitals, restaurants, malls, gyms and coffee houses.• Strong relationship with key accounts with regular meetings and trainings on the product.• Monitoring and mediation of Projects and Operations teams with key accounts.• Strategic partnerships development in the IT solutions and Internet segment.• Knowledge in Wi-Fi Internet networks and wireless technology.Management• Analysis of profitability and market values for price control.• Weekly, monthly and annual sales forecast to define short-, medium- and long-term goals and objectives.• Enhancement of the sales area processes and development of reports to monitor team and results.• Projects implementation aiming motivation of staff and communication improvement with operational departments.• Contribution to the definition of IT projects for development and enhancement of the product.

São Paulo Area, Brazil

Sales• Responsible for team KPI’s: conversion rate, average selling price, SLA and quality.• Employee of the year award, with the best sales results of the Reservation Center.People management• Coaching (career guidance) and regular feedbacks to the team.• Trainings on sales and relationship techniques.• Development of motivational actions and sales campaigns.

São Paulo Area, Brazil

• Experience at customer service and Front Desk, Concierge, Housekeeping, Food and Beverage and Administrative routines.

Master Of Business Administration (Mba), Digital Marketing And E-Commerce

Bachelor'S Degree, German Language And Literature

Bachelor'S Degree, Hotel Management