• Direct day-to-day operations of multi-disciplinary clinical team, overseeing delivery of high-quality behavioral health services while ensuring alignment with organizational goals and strategic priorities • Manage development and execution of organizational clinical programs, ensuring they met regulatory standards, accreditation requirements, and industry best practice • Direct development and execution of client care strategies, ensuring personalized treatment plans tailored to meet individual needs and delivered by highly trained, multidisciplinary team • Review and approve client treatment plans for accuracy and compliance with clinical standards ensuring alignment with Medicaid billing requirements • Act as primary organizational point of contact during crisis and emergency situations, providing immediate support, de-escalation, and coordinating rapid intervention for clients in need of urgent care • Develop and maintain key performance indicators (KPIs) to track operational success, clinical outcomes, and adherence to compliance standards, driving data-informed decision-making • Perform utilization management activities conducting prospective review prior to program admission and concurrent review of medical necessity during treatment to ensure delivery of efficient and effective behavioral healthcare services • Spearhead quality assurance (QA) initiative to monitor compliance and evaluate efficacy of clinical services ensuring adherence to state and federal regulations, accreditation standards, and organizational policies

• Compiled data and complete over 20 quarterly and monthly programmatic reports to funding entities including Department of Housing and Urban Development (HUD), Department of Mental Health (DMH), Department of Human Services (DHS), Substance Abuse and Mental Health Services Administration (SAMHSA), and Department of Veteran’s Affairs (VA) • Created and delivered training programs to 40+ clinical staff on documentation best practices, compliance guidelines, and ethical standards in social work practice • Conducted comprehensive biopsychosocial assessments to evaluate clients’ emotional, behavioral, and environmental factors contributing to their behavioral health challenges • Developed and implemented treatment plans based on client needs including evidence-based interventions such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and Solution-Focused Brief Therapy (SFBT) • Provided crisis intervention and managed emergency situations involving suicidal ideation, self-harm, and safety concerns • Prepared and maintained all required treatment records and documentation in compliance with Medicaid Rule 132, DMH, HUD and organizational documentation requirements

• Oversaw Homeless Street Outreach Program, 3 separately funded Rapid Re-housing programs totaling over $1.4M, homeless shelter, and intake and eligibility verification for over 188 Permanent Supportive Housing units • Provided ongoing education opportunities, training and coaching to staff of 12 employees, ensure staff adherence to company policies and procedures, and completed performance evaluations • Conducted regular audits of clinical documentation, treatment plans, and progress notes to ensure compliance with legal, ethical, and professional standards • Rendered supportive counseling services under supervision to individuals and families in encampments, emergency shelters, and other community based settings • Supported clients in navigating systems of care including healthcare, social services, and legal systems, to enhance access to resources and support networks • Worked with interdisciplinary teams to provide holistic care to clients, including referrals to community resources and collaborating on treatment approaches

Providing therapeutic counseling services utilizing various treatment modalities based upon individual client needs and preferences.

• Complete intake process and determine program eligibility with veteran applicants• Create, maintain, and manage individual service plans for upwards of 100 veterans in order to remove barriers experienced by clients to ensure readiness for employment• Developed and implemented incentive program resulting in a 75% increase in veteran attendance• Schedule and coordinate various workshops for veterans including veterans benefits, legal resources, mental health information, substance abuse counseling, and money management• Create curriculum and facilitate job readiness workshops covering topics including preparing to job search, resume writing, secrets to networking success, and interviewing• Complete resume and cover letter with clients to highlight accomplishments and achievements to ensure successful placement into employment• Actively recruit program participants through community linkages and partnerships resulting in an increase in veterans utilizing employment program and resources• Conduct outreach to area employers to promote hiring of highly qualified veteran candidates participating in employment program• Developed resource and referral directory utilized by staff to ensure appropriate referrals to additional services• Maintain positive relationships with partner agencies and organizations in twenty one county service area

•Managed organizational database consisting of over 275 clients over two separate employment programs•Balance grant budgets of more than $250,000 on a weekly basis•Provide assistance for over 150 clients to include referrals to community agencies, computer instruction, and online job search strategies•Created on-the-job training program for veterans to enhance soft skills and overall job readiness•Facilitated workshops covering topics of resume writing techniques and preparing for interviews•Complete intake process and create individual employment plans with program participants to ensure sucessful removal of barriers as well as obtaining/maintaining employment•Assisted in completion of grant proposals and applications resulting in the award of a $200,000 grant •Compile monthly data for program to include tracking enrollments, denials, and successful placements•Perform follow up case management with successful program participants for up to 270 days

•Managed 5 physician schedules on a daily basis to include upwards of 300 patients daily•Input insurance information in medical database to ensure proper billing of procedures and exams•Entered patient data/demographics including medical history, contact information, and prescribed medication•Prepared 200 patient files each week for physicians operating in satellite offices•Stocked and maintained dermatological inventory and provided product recommendations to patients

•Managed over $25,000 in personal cash drawer•Balanced and audited branch cash vault and coin machine weekly •Completed 150 customer transactions on a daily basis•Operated remote capture machine and assured 100% accuracy of 700 daily transactions for entire branch•Issued loan checks for escrow, closing costs, and recorder fees per branch loan officer•Cross sold and up sold bank products/services to customers