Mpilo Mkhize Email & Phone Number

Umhlanga, KwaZulu-Natal, South Africa

• Handled customer complaints with empathy and composure.
• Provide contact centre services through telephone calls and Webchat.
• Processed a range of documentation and entered information into databases.
• When answering inbound calls, ensured to stay vigilant when regarding client's information.
• Cross-selling different types of products whilst delivering world-class service,correct transfers should client need a different department.
• Contacted clients back through telephone or email when promised feedback or follow-up without exceeding the SLA.

Durban Area, South Africa

Durban, KwaZulu-Natal, South Africa

• Answered calls, responded to emails, and spoke with clients face to-face.
• Trained to perform clerical duties for different departments like, Xray, Supply Chain, HR and patient admission.
• Staffing and recruitment responsibilities.
• Filling and record keeping.
• Telephone etiquette.