Mpilo Mkhize Email & Phone Number

Umhlanga, Kwazulu-Natal, South Africa

Handled customer complaints with empathy and composure. ● Provide contact centre services through telephone calls and Webchat. ● Processed a range of documentation and entered information into databases. ● When answering inbound calls, ensured to stay vigilant when regarding client's information. ● Cross-selling different types of products whilst delivering world-class service,correct transfers should client need a different department. ● Contacted clients back through telephone or email when promised feedback or follow-up without exceeding the SLA. ● Keeping up to date with product changes to provide correct and sufficient service. ● Awarded Nedbank retail achiever 2022

Durban Area, South Africa

Durban, Kwazulu-Natal, South Africa

• Answered calls, responded to emails, and spoke with clients face to-face.• Trained to perform clerical duties for different departments like, Xray, Supply Chain, HR and patient admission.• Staffing and recruitment responsibilities.• Filling and record keeping.• Telephone etiquette.