Matt Krodel Email and Phone Number
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I have been entrenched in real estate technology since 1992 - acting in many management and functional roles as a la mode grew from a startup to a much larger and complex organization - adapting to a changing industry and a rapidly changing technology environment.Being able to create tools that people depend on - and lead the teams that implement them - is what gets me up in the morning.I'm most satisfied when a team I've built and managed is ready to be handed over to a team member that has grown under my supervision and is ready to take that team to another level.
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Principal, Product ManagementA La Mode, Inc.Oklahoma City, Ok, Us -
Principal, Product ManagementA La Mode, Inc. Jun 2018 - PresentOklahoma CityIn the role of Principal Product Manager, I'm responsible for digging in to the details for a proposed product or project to determine if it is of value to our users and if there's potential for a good ROI. This process helps us innovate beyond the traditional method of gathering specific needs and developing only what customers ask for.Tasks associated with this role include interviewing users to discover pain points, creating, presenting and refining mockups and doing a financial analysis when we're sure we have a solution that will resonate with customers. -
Product ManagerA La Mode, Inc. May 2012 - PresentOklahoma CityHere's what I like: Keeping development teams on track to deliver software that makes people more productive, bringing new products to market that help my users save time, making sure support and sales have everything they need to ensure customers have the best experience with the product. Lather, rinse, repeat... -
Design / On-Boarding Team ManagerA La Mode, Inc. Jan 2015 - Nov 2015Oklahoma City, Oklahoma Area- Recruited and managed team of web designers to build and customize mobile-responsive sites for mortgage and real estate professionals.- Created processes for collecting requirements, following up with clients and completing projects.- Also supervised first level technical support team, creating a path between on-boarding new clients and continuing support as well as maintaining a connection with development to ensure problems were resolved.- Fostered leadership within the team and turned over management position to team member. -
Product Manager, Appraisal SolutionsA La Mode, Inc. Jul 2007 - May 2012Oklahoma CityMany of the responsibilities were classic Product Manager roles: - Create specifications for new features. - Track progress of product usage and sales. - Address concerns from support and sales. - Create training and support materials for staff and customers. - Communicate with beta testers to get feedback on new features. -
Executive Vice President, Customer ServiceA La Mode, Inc. Nov 1997 - Jul 2007Oklahoma City, Oklahoma AreaManaged all aspects of deploying a new 24/7 level of customer support which became a key aspect of retaining clients and building customer loyalty.Developed and conducted technology-focused real estate Continuing Education courses for 2000+ clients in numerous U.S. cities.Drove creation of document-based solution system for customer service, reducing ramp-up time for new Customer Service Representatives from months to days and allowing up to 30% of support calls to be resolved in less than two minutes. -
Multiple RolesA La Mode, Inc. Dec 1992 - Nov 1997Edmond, OkIn a small, fast-growing startup, responsibilities included managing a team of front-line support personnel, IT administration, developing applications, managing customer-testing of new applications and visiting customers on-site to conduct training and receive feedback on application prototypes.
Matt Krodel Education Details
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Electrical Engineering, Computer Science
Frequently Asked Questions about Matt Krodel
What company does Matt Krodel work for?
Matt Krodel works for A La Mode, Inc.
What is Matt Krodel's role at the current company?
Matt Krodel's current role is Principal, Product Management.
What is Matt Krodel's email address?
Matt Krodel's email address is ma****@****ode.com
What is Matt Krodel's direct phone number?
Matt Krodel's direct phone number is +140535*****
What schools did Matt Krodel attend?
Matt Krodel attended University Of Oklahoma.
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