Oversee the day to day operations of the CCTV and scene/lab Triage units, ensuring adequate staffing to provide a proactive and robust service. To translate corporate goals into functional and individual goals to help improve and adapt the service provided. Other duties include; ➔ Overseeing recruitment and induction of new employees➔ Preparing regular reports for the senior management team ➔ Critical decision making➔ Providing solutions to issues ➔ Provide human… Show more Oversee the day to day operations of the CCTV and scene/lab Triage units, ensuring adequate staffing to provide a proactive and robust service. To translate corporate goals into functional and individual goals to help improve and adapt the service provided. Other duties include; ➔ Overseeing recruitment and induction of new employees➔ Preparing regular reports for the senior management team ➔ Critical decision making➔ Providing solutions to issues ➔ Provide human resource functions to staff, such as; authorising annual leave requests, following sickness procedures and conducting attendance support meetings where appropriate, authorising overtime, challenging inappropriate behaviour following disciplinary processes if required, performance management, promoting Force policies and procedures, welfare and occupational health referrals ➔ Ensure employees are motivated and productive ➔ Resource management for triage provisions, deployment of scene attendance, managing and maintaining a staff rota➔ Dealing with stakeholders to develop services and processes ➔ Collating, monitoring and reporting on the performance of services➔ Conduct monthly performance reviews➔ Contribute to ISO Accreditation, raising and owning quality actions and disseminating effectiveness checks➔ Adhere to and promote Force values and priorities➔ Ensure effective prioritisation of work Show less

Conducting computer examinations inaccordance with the ACPO principles and working to ISO17025 quality standards in anaccredited lab, following standard operating procedures. The role and responsibilities included; ➔ Exhibit management, collecting and returning property ensuring continuity is continued throughout, in compliance with MOPI guidelines➔ Acquiring and preserving digital media using a variety of acquisition tools such as; Encase Imager, X-Ways Forensics, CAINE… Show more Conducting computer examinations inaccordance with the ACPO principles and working to ISO17025 quality standards in anaccredited lab, following standard operating procedures. The role and responsibilities included; ➔ Exhibit management, collecting and returning property ensuring continuity is continued throughout, in compliance with MOPI guidelines➔ Acquiring and preserving digital media using a variety of acquisition tools such as; Encase Imager, X-Ways Forensics, CAINE, WinFE, FTK Imager and MacQuisition➔ Processing evidence using Encase and X-Ways, extracting images and movies usinga set C4All and Jedson scripts➔ Categorising indecent still and moving images using Semantics 21, along with reviewing and bookmarking any relevant evidence obtained using AXIOM ➔ Creating report discs for officers whereappropriate, producing an SFR to assist with the creation of report discs➔ Creating and maintaining contemporaneous notes for every exhibit and case file, ensuring the outlined forensics strategy is followed➔ Providing assistance with onsite triage for computer and peripheral exhibits, examining live files➔ On a rota basis responsible for quality checking the lab computers ensuring the write-blockers are working correctly and software is up to date➔ Responsible for asset management within the Digital Forensics Unit, ensuring all assets arerecorded correctly inline with the standard operating procedureApplication Experience: X-Ways Forensics, FTK Imager, Encase Forensics, WinFE, InternetEvidence Finder (IEF), AXIOM, Semantics 21, CAINE, MacQuisition and TomTology Show less

Roles and responsibilities included;➔ Quality control of hardware within the ISO17025 accredited lab➔ Procurement and purchasing of any consumables➔ Property management in-line with MOPI➔ Hardware and software support to users➔ Asset management of all DFU equipment➔ Administrative tasks

Providing second line support to over 3,500 users located at multiplesites across the Globe working on a 24/7 rota working nights and weekends. Responsible for;➔ Provisioning mobile devices using Blackberry UEM, ensuring SecureEnovy, Wandera and otherbusiness relevant apps are installed and configured; making sure that the businesses asset register is up to date➔ Amending company phone contracts for users travelling abroad➔ Deployment of Lync HP phones and creation of… Show more Providing second line support to over 3,500 users located at multiplesites across the Globe working on a 24/7 rota working nights and weekends. Responsible for;➔ Provisioning mobile devices using Blackberry UEM, ensuring SecureEnovy, Wandera and otherbusiness relevant apps are installed and configured; making sure that the businesses asset register is up to date➔ Amending company phone contracts for users travelling abroad➔ Deployment of Lync HP phones and creation of accounts; ring groups and extensions➔ Responsible for dealing with support tickets escalated from Service Desk, ensuring tickets are resolved or progressed to relevant departments; this includes contact with VIP users➔ Providing support for users accessing Citrix applications via Citrix App Centre; troubleshooting application issues in live and test environments➔ Creation of AD and Exchange mailbox accounts following business procedures➔ Performing routine maintenance tasks daily. Show less

The expectations and responsibilities of this role included;➔ Providing second line IT support through remote and onsite supportfunctions to NHS customer organisations and their users across South Staffordshire andShropshire ➔ Responsible for the installation and configuration of computing equipment,peripherals and software; auditing, diagnosing and monitoring repair of IT infrastructure anduser accounts across appropriate systems➔ Maintenance and repair of… Show more The expectations and responsibilities of this role included;➔ Providing second line IT support through remote and onsite supportfunctions to NHS customer organisations and their users across South Staffordshire andShropshire ➔ Responsible for the installation and configuration of computing equipment,peripherals and software; auditing, diagnosing and monitoring repair of IT infrastructure anduser accounts across appropriate systems➔ Maintenance and repair of complex hardware and software in critical systems including hospitals, surgeries and corporate environments➔ Working with third party support contacts to resolve technical problems Show less

My roles and responsibilities within this role included; ➔ Solely responsible for the research and acquisition of IT equipment, ensuring best value for money, business needs are met➔ Creation of Active Directory users, following company guidelines and standardisation of user accounts, ensuring user information such as contact information / job titles are correctly recorded for the purpose of the company email signature and to set appropriate sharing permissions for network… Show more My roles and responsibilities within this role included; ➔ Solely responsible for the research and acquisition of IT equipment, ensuring best value for money, business needs are met➔ Creation of Active Directory users, following company guidelines and standardisation of user accounts, ensuring user information such as contact information / job titles are correctly recorded for the purpose of the company email signature and to set appropriate sharing permissions for network drives➔ Deployment and configuration of all work stations including, configuration of the VPN connection, ensuring anti-virus software is running and updated, configuration of windows settings for access to the domain and installation of network printers. Access to network drives, ensuring access to Microsoft Dynamics and installation of any other appropriate software➔ Responsible for ensuring the company’s asset tracker is up to date and relevant information is logged➔ Making sure that mobile devices such as iPhone and iPad’s are correctly configured for access to emails, VPN connection, access to Microsoft Dynamics, Meraki MDM is installed for the purpose of tracking / remote wiping and ensuring any other relevant apps are installed ➔ To maintain and manage the company’s back-up system, to ensure successful back-ups are gained and failed back-up jobs are dealt with accordingly ➔ Providing 1st and 2nd line support to all internal and external users, fault finding for software and hardware issues, remote support for external users or to ensure issues are escalated to third party support➔ Also responsible for general administrative support for the Commercial Team, to manage the in-house warranty system from application to issuing the warranty, ensuring the warranty is recorded and logged, making sure any changes to the Safety Data Sheets (SDS) are changed and re-issued, answerable to all incoming calls, providing a proficient, proactive service to our customers Show less

My main roles and responsibilities included; ➔ To provide a responsive software and hardware support service to the Jewellery industry➔ Creating and logging support tickets for every logged incident, guaranteeing that a productive and proactive service is upheld whilst maintaining agreed SLA’s➔ Ensuring that all support tickets logged are dealt with whilst providing excellent customer service. ➔Responsible for the pre installation of computer systems and software➔… Show more My main roles and responsibilities included; ➔ To provide a responsive software and hardware support service to the Jewellery industry➔ Creating and logging support tickets for every logged incident, guaranteeing that a productive and proactive service is upheld whilst maintaining agreed SLA’s➔ Ensuring that all support tickets logged are dealt with whilst providing excellent customer service. ➔Responsible for the pre installation of computer systems and software➔ Configuration of EPOS terminal (Windows 7) ➔ Installation and maintenance of Clarity software ➔ Remote configuration of printers and adhoc computers within the workgroup ➔ Design and modification of printable receipts by greyscale using GIMP➔ 1st line support for end users within store for common IT/network issues over the phone or via email and Skype ➔ 3rd Party liaison with AURES in order to diagnose hardware faults and implement corrective action Show less

Having been made redundant from my previous employment, I was fortunate enough to secure a role working at Stone Computers. Working on the service desk at Stone Computers my main duties included;➔ Providing hardware and software phone and email support➔ Troubleshooting and diagnosing hardware and software faults, receiving calls from home users to IT professionals working in the educational sector➔ Accurately diagnose the cause of the fault based on information obtained from the… Show more Having been made redundant from my previous employment, I was fortunate enough to secure a role working at Stone Computers. Working on the service desk at Stone Computers my main duties included;➔ Providing hardware and software phone and email support➔ Troubleshooting and diagnosing hardware and software faults, receiving calls from home users to IT professionals working in the educational sector➔ Accurately diagnose the cause of the fault based on information obtained from the customer and from internal and external resources ➔ Taking ownership of each call logged to ensure it is followed through to a successful conclusion resulting in the ticket being closed successfully ➔ Provide the appropriate hardware to be sent and to deploy an engineer to resolve the issue, ensuring minimal cost to the company➔ To liaise with third party companies to facilitate warranty repairs for customer equipment not manufactured by Stone directly Show less

Before being made redundant from the role of IT Administrator at STG in Feb 2014, my main role and duties included;➔ Being responsible for installing and supporting the day to day management of Windows XP/Windows 7, Office 2003 / 2007 and 2010, Windows Small Business Server 2003, Active Directory management and Exchange 2003➔ Providing 1st line support for the installation and maintenance of smart phones including iPhone and iPads, this also includes home working equipment and… Show more Before being made redundant from the role of IT Administrator at STG in Feb 2014, my main role and duties included;➔ Being responsible for installing and supporting the day to day management of Windows XP/Windows 7, Office 2003 / 2007 and 2010, Windows Small Business Server 2003, Active Directory management and Exchange 2003➔ Providing 1st line support for the installation and maintenance of smart phones including iPhone and iPads, this also includes home working equipment and VPN➔ Periodically checking the Antivirus admin console for software updates and ensuring any threats and viruses found are eliminated➔ Accountable for the daily upkeep and stability of the network back-up, guaranteeing successful copies are achieved and troubleshooting when needed➔ Working closely with other departments to troubleshoot any on-going issues, providing a solution to rectify any problems and concerns, liaising with third party companies where appropriate➔ Supplying up and coming IT information and development for the company newsletter Show less

After completing my NVQ in Business Admin, I was one of the only apprentices that was kept on by Arch. Having successfully kept a position at Arch my new role within the Organisation was to;➔ Co-ordinate and manage IT services for an organisation the size of 80+ employees➔ Responsible for both hardware and software support for all staff, ensuring the continuity of IT service provisions➔ IT project manager for the acquisition of new projects within the organization, responsible… Show more After completing my NVQ in Business Admin, I was one of the only apprentices that was kept on by Arch. Having successfully kept a position at Arch my new role within the Organisation was to;➔ Co-ordinate and manage IT services for an organisation the size of 80+ employees➔ Responsible for both hardware and software support for all staff, ensuring the continuity of IT service provisions➔ IT project manager for the acquisition of new projects within the organization, responsible for the budget, procurement, planning all whilst working to a deadline➔ Identifying and rectifying ongoing IT issues, writing monthly reports, including an IT report and statistics➔ Provide full administrative support to the Business Support and Business Development teams, this also included assisting the development and production of promotional material for the whole organisation, maintenance of the company website and assisting with charitable bids where appropriate➔ To support the organisation with corporate and community fundraising events and managing the diaries of the whole department➔ Required to cover reception, greeting customers, visitors and forwarding telephone calls to the appropriate departments when required➔ Logging of referrals, ensuring constant contact with customers, chasing changes to their personal circumstances, arranging interview appointments for housing➔ Responsible for the maintenance, replenishment of household items, creating a new stock monitoring procedure Show less

At the time of employment the organisation was known as Arch North Staffs Ltd and during my time at Arch, I was employed as an Apprentice to complete my Business Admin level 2 NVQ. My duties and responsibilities included; ➔ Procurement and management of household appliances and cleaning products ➔ Process rent reminder letters and action procedural eviction notices➔ Day to day running and support of the IT systems and equipment➔ Review time sheets and produce weekly reports… Show more At the time of employment the organisation was known as Arch North Staffs Ltd and during my time at Arch, I was employed as an Apprentice to complete my Business Admin level 2 NVQ. My duties and responsibilities included; ➔ Procurement and management of household appliances and cleaning products ➔ Process rent reminder letters and action procedural eviction notices➔ Day to day running and support of the IT systems and equipment➔ Review time sheets and produce weekly reports to present to SMT➔ Involvement in helping with the production of marketing materials for the fundraising dept➔ General administrative tasks Show less