Michael Plourde Email & Phone Number

Los Angeles, CA, US

San Francisco, CA, US

• Oversaw the Rhode Island market as Yelp’s sole representative in the state
• Responsible for the oversight of an annual community budget of $30,000Event Planning & Managemento Curated 24 annual branded event experiences for Yelp’s user community; small and large scale events with local.

San Francisco, CA, US

• Assist Community Director in brainstorming, organizing and executing semimonthly events
• Manage YelpPVD’s Instagram account -Achieved a 300% increase in followers over a 5 month period (400 to 1,600+) -Leverage Instagram to promote local events through live posting
• Conceive and execute monthly International Supper Club events -Promote local restaurants focusing on one cuisine each month -Engage local Yelp users in on-site events -Ensure business participants experience a.
• Facilitate collaboration among various businesses for joint events -Newport Vineyards, Whole Foods Market, Trappist Chocolates – February 2014 -Sprout RI, RIPE, East Side Pockets – March 2016 -Ocean State Sandwich.

Austin, TX, US

• Developed and executed in-store events to increase sales, inspire customer loyalty, and enhance store theater and customer experience
• Served as a liaison to community by promoting and executing community 5% days and managing store’s donation program ensuring that receiving organizations fit closely with Whole Foods Market’s core values
• Acted as store’s liaison to all neighborhood and civic associations, like-minded activist organizations, and non-profits
• Created and maintained monthly event calendar; oversaw store demo coordinator calendar
• Coordinated classes, interviews, store tours, photo shoots, and other promotional or educational events
• Managed store marketing and donation budgets

Austin, TX, US

• Scheduled, organized, and executed all new hire orientations for transfers and promoted team members
• Oversaw training modules including but not limited to: product knowledge, workplace safety, sanitation, equipment, effective selling, stress and conflict management, and financials
• Remained current in and ensured understanding of department level training programs
• Partnered with team leaders to ensure each department had sufficient qualified department trainers, and assessed team training requirements
• Maintained team member training files and conduct training audits as needed
• Supported new store openings, hiring fairs, and team member trainings

San Francisco, CA, US

• Ensured team provided an exceptional customer experience in the store to achieve World Class Service standards
• Recruited, interviewed, and selected qualified candidates to build a talent pipeline to achieve current and future business goals
• Prioritized, planned, and adjusted schedules and daily agendas to meet business goals while holding team accountable for personal goals
• Maintained presence through effective floor management and ensured staff coverage
• Utilized design expertise to assist clients one-on-one consultations in-store and in-home with the design of their living spaces to drive store sales
• Created and designed plans based on client needs, style, preferences, and living space