Visible Technology Solutions offers custom software development for Cloud, Mobile, Web and On-Premises Solutions using Open Source technology. We strive to improve business process through technology.• Developed project management routines using JIRA; prioritizing, delegating and establishing timelines and deliverables to maintain all software releases in Agile environment.• Managed all client relationships. Working with many different organizations, industries, meeting deadlines and attending to our client’s needs.• Use relationship and communication skills as the primary liaison between stakeholders/decision makers and ends users, translating technical language into terms users can understand and vise verse.• Created use cases, test cases, wireframes, technical and business process requirements using SDLC.• Provided exceptional customer service with transparency.

Visible Technology Solutions offers custom software development for Cloud, Mobile, Web and On-Premises Solutions. We specialize in working with entrepreneurs and start-ups to help bring their idea to realization. Our quality of work, industry knowledge, and passion for technology allows us to build long-term, mutually beneficial relationships with our clients

Work with business end-users to gather requirements and identifies client organization’s strengths and weaknesses and suggests areas of improvement. Creates, reviews and edits requirements, specifications, business processes and recommendations related to proposed solution. Develops functional specifications and system design specifications for client engagements.Discuss potential design and development solutions with fellow IT teammates to brainstorm ideas and share expertise resulting in a collaborative approach to knowledge transfer and cross-training with fellow IT teammates.

Lead and manage all operations for software training company; troubleshooting and resolving issues, giving direction, implementing plans and making key decisions that safeguard profitability and goals• Manage product launches, work with Accounting and Sales to review contracts to ensure all essential details are covered, liabilities in check and then sign on behalf of the company • Led comprehensive GSA compliance initiative; aligning staff and cost structuring and other requirements to bring the organization into compliance with GSA requirements, successfully retaining vital US Gov’t client base (60% of business) and also avoiding any audit by proactively maintaining compliance• Worked to make the company a Microsoft Partner Network (MPN) compliant organization within six months, effectively leading the program to accomplish specific goals and obtain Silver Level in learning competency, enabling blanket licensing for MS Office products and saving $1.2M in licensing fees, • Remain ahead of yearly changes by MPN to ensure the company remains compliant and assure continued savings • Reduced operational costs by over 50% o Transitioned to 3rd party fulfillment, reducing printing and shipping costs by 50% o Reduced printing costs by transitioning to secure FileOpen Systems o Reduced training costs by implementing sliding scale/attendance-based compensation for instructors o Brought training facility sourcing in-house, saving $3k in vendor fees per site, on average o Restructured travel costs by charging back to the client and creating best practices for booking travel and controlling hotel costs

Created automated marketing application through critical listening, gathering requirements and infusing essential analytics including customer data, personas, demographics, etc., to produce user friendly and highly effective marketing campaigns• Assumed primary business analyst role after first year by creating effective programs and building relationships• Recognized as the go-to person by focusing on customer issues, solve problems and contribute toward business needs • Established strategic partnership with IT Director, enabling free flow of ideas and development of effectual solutions• Data mined the customer profile to determine specific parameters and created a custom marketing program using Visible Customer, resulting in steady growth in client base and revenue• Developed project management routines using JIRA; prioritizing, delegating and establishing timelines and deliverables to maintain all software releases on a reliable bi-weekly schedule• Created wire frames to more effectively help developers build the application, saving time and development costs • Wrote detailed systems documentation and manuals to facilitate faster process and program development• Use relationship and communication skills as the primary liaison between developers and users, translating technical language into terms users can understand and vise verse• Quality checked each application, debugging as needed, and coordinating UAT sessions and creating smooth, time-saving process flows

Supported and trained end users using proprietary hardware and software for cutting-edge content innovation, which produces systems that organizations rely on to easily design, record and print CDs, DVDs and Blu-ray Discs.• Generated tickets and reports using SAP• supported and trained end-users worldwide on various hardware and software• Primary responsible for tracking and improving the response time with third-party company to successfully meet four hour on-site service contracts throughout North America• Administrated and assigned Rimage support e-mails to various support technicians using Magellan Pro

Traveled to multiple residential and corporate clients in the Twin Cities metro area to provide technology solutions that met client needs within budget• Successfully resolved a wide range of issues for Windows OS (Server and Workstation) and Mac OS