Oversee global sales excellence and strategy leading pre-sales, industry, value engineering and enablement. Lead efforts to ensure we land our key GTM priorities.

Zuora Solution Consultants are trusted advisors guiding technology selection, business alignment and architecture across the quote to revenue process. We uncover opportunities for incredible customer value as we inspire companies to accelerate their Journey to Usership.

Responsible for ServiceNow's pre-sales engineering teams across the US Commercial business, and all business in Latin America and Canada. My experience across various routes to market has allowed me to improve role clarity for this group of ~130 Solution Consultants, and dramatically improve scale. In doing so, we helped this team cross the finish line over goal for the first time in its history!

Led ServiceNow's global solution consulting team working with our worldwide network of partners. Rebuilt a global team previously focused on Managed Service Providers (MSPs) into an incredible organization providing technology leadership across the entire ServiceNow partner ecosystem from ISV and OEM partners to systems integrators and strategic alliances. This was an incredible experience in driving focus.

Established ServiceNow's Inspire Architecture function globally focused on the company's most strategic customers. As the technology strategy arm of ServiceNow's executive advisory function, we variously played the role of enterprise architect, infrastructure architect, and solution architect to challenge customer notions of what they could achieve through digital transformation.

* Responsible for ServiceNow pre-sales engineering teams supporting six unique sales regions in the Eastern US and Canada - East Major Accounts, Mid-Atlantic, NY Metro, New Jersey, New York State / New England, and Canada East* Managed market segmentation while ensuring proper alignment of skillsets and resources to distinct segment-focused organizations; demonstrated success with both resulting organizations exceeding quota* Built ServiceNow's internal Solution Consulting management system to optimize management access to utilization information globally in order to drive effective enablement of our own teams and support of our internal and external customers.* Recognized with "Global Solution Consulting Leader of the Year" for 2014 for developing a high-performing team from the ground up to consistently overachieve quota during entire ServiceNow career, and for ongoing contributions to the larger Solution Consulting organization including managing the enablement of ServiceNow consultants on new demos for every product release

* Responsible for pre-sales consulting in three unique sales regions in the Northeast US - NY Metro, New Jersey, New York State / New England* Successfully grew team over 100% while driving significant revenue growth with a rapidly expanding platform* Managed "Baseline Demo" initiative to standardize pre-sales ServiceNow instances accelerating on-boarding and new release enablement* Drove RFP process standardization initiative to optimize solution consulting commitments to RFP process allowing high rates of successful response

Technology Strategy and Implementation Consultant serving clients in education, finance, retail and the federal government with responsibilities including systems and infrastructure architecture, program management, and technical staffing strategy.

* Managed the Service Assurance - Systems Management portfolio at Travelers with responsibility for enterprise mainframe and distributed systems monitoring, alerting and notification services

* Maintained technology and service roadmap supporting internal service offerings: Mainframe and Distributed Monitoring, Event and Impact Management, Enterprise Notification* Acted as director of BSM Conversion enabling Business Service Management capabilities in line with the BMC BSM suite of tools; conducted a full conversion of Systems Management tooling for all enterprise environments in one year* Performed primary solutions architect role for Service Assurance portfolio, enabling advanced monitoring and alerting capabilities in distributed and mainframe applications leveraging technologies from BMC, IBM, HP, and Microsoft* Managed portfolio human resources including two teams of onshore engineers supplemented by onshore contractors, and a large offshore team of resources responsible for service request fulfillment and incident management

The ITLDP is a rotational leadership development program at Travelers. As a participant in the program, my job function changed approximately every 6 months, and I received structured and unstructured training around organizational leadership.As a participant in the program, I performed the following job functions:* Technical Lead for Service Assurance workstream of enterprise Systems Management conversion* Shift Director in Enterprise Control Center responsible for day to day work of operations personnel supporting the enterprise mainframe, distributed systems, network and telephony environments for home and field offices in 12 hour shifts* Systems Engineer reporting to VP of Processing Portfolios with responsibility for financial analysis of thin client infrastructure* Systems Engineer with Web Infrastructure & Architecture group responsible for maintenance and deployment of JBoss and WebSphere applications and infrastructure conversion (WAS to JBoss) of several major business applications; conducted POCs on Java Batch technologies in support of a new distributed Java batch offering at Travelers* Systems Engineer for Storage Infrastructure & Architecture group with responsibility for designing and orchestrating scripted upgrades of disparate fiber channel cards and multipathing software in a large enterprise environment; conducted POCs on data deduplication technologies including EMC Avamar and Data Domain to recommend a new backup storage approach for Travelers* Developer of authentication mechanisms for replacement of client side certificates with Security Infrastructure & Architecture group* Developer of Genesys voice response applications, associated grammars and call center management applications with Contact Center Technologies group

Web developer and primary customer support for small domain name registrar.