Michael Miller Email & Phone Number

Orange County, California Area

• Customer interface for all technical issues, including product offerings, pre-sales support, hardware, software, and integration.
• Define cost-effective system solutions to meet customers’ needs, including technical proposals, cost analyses, and service-level agreements
• Create unique software applications and configurations; interface with development teams to drive accurate and timely implementations
• Identify unique hardware requirements; interface with hardware engineers to design low-cost solutions
• Present new product offerings to existing and potential customers
• Mentor team members

• Led multiple initiatives to achieve long-term strategic plans for revenue generation and cost reduction. Example implementations included:
• Software Development Team Expansion: established a software development team in Hyderabad India to develop and test company products (annual cost savings of $3.9M); established the network infrastructure; procured and.
• Call Center Creation: established a call center operation to support company’s wage garnishment product clients (annual cost savings of $5.1M with retained customer satisfaction levels); established a digital telecom.
• Earned Value Management: provided cost accounting visibility by developing an in-house application to capture and report internal expenses; defined the requirements, design, and user interface; managed the development.
• Productivity Improvement: streamlined the Division’s product lifecycle processes (increased productivity 122%); strategic areas: Project Management, Business Requirements Derivation, Design (UML), Peer Reviews.
• Customer Satisfaction Survey: designed an online survey to solicit customer satisfaction feedback and provide metrics reports for upper management; documented all requirements and built a prototype

• Led team to design and develop real-time, embedded avionics software for the B-2 Bomber.
• Maintained the highest level of customer satisfaction by mentoring and coaching a staff of 26
• Continuously exceeded personal and team goals
• Recognized with several awards for achievement and timely performance from the Air Force Program Office
• Used Earned Value Management (EVM) and Cost Accounting to contain costs and schedules
• Chaired the Process Improvement Panel to guide productivity enhancements

Ms, Computer Science

Activities and Societies: Masters Thesis titled "Researching the Effects of Computer Screen Colors on Decision Making" – a software.

Ms, Business Administration

Activities and Societies: Masters Thesis: Improving e-Commerce Through VoIP - a technical guide to incorporating VoIP technology into B2C.

Certificate, Java Programming

Mba, Business Administration

Concentrations in finance and marketing Graduated number 1 in class

Certificate, Technical Management

Bs, Mechanical Engineering