Michael Miller Email & Phone Number

Orange County, California Area

Customer interface for all technical issues, including product offerings, pre-sales support, hardware, software, and integration.• Define cost-effective system solutions to meet customers’ needs, including technical proposals, cost analyses, and service-level agreements• Create unique software applications and configurations; interface with development teams to drive accurate and timely implementations• Identify unique hardware requirements; interface with hardware engineers to design low-cost solutions• Present new product offerings to existing and potential customers• Mentor team members

Led multiple initiatives to achieve long-term strategic plans for revenue generation and cost reduction. Example implementations included:• Software Development Team Expansion: established a software development team in Hyderabad India to develop and test company products (annual cost savings of $3.9M); established the network infrastructure; procured and licensed software; recruited and managed 100 software professionals; transitioned assignments; mentored employees and implemented team-building exercises (lowered attrition from 34 to 18 percent)• Call Center Creation: established a call center operation to support company’s wage garnishment product clients (annual cost savings of $5.1M with retained customer satisfaction levels); established a digital telecom system; enhanced the network infrastructure; procured and installed hardware and software; recruited 250 employees • Earned Value Management: provided cost accounting visibility by developing an in-house application to capture and report internal expenses; defined the requirements, design, and user interface; managed the development effort• Productivity Improvement: streamlined the Division’s product lifecycle processes (increased productivity 122%); strategic areas: Project Management, Business Requirements Derivation, Design (UML), Peer Reviews, Software Engineering Institute CMM, ISO 9000• Customer Satisfaction Survey: designed an online survey to solicit customer satisfaction feedback and provide metrics reports for upper management; documented all requirements and built a prototype

Led team to design and develop real-time, embedded avionics software for the B-2 Bomber. • Maintained the highest level of customer satisfaction by mentoring and coaching a staff of 26• Continuously exceeded personal and team goals• Recognized with several awards for achievement and timely performance from the Air Force Program Office• Used Earned Value Management (EVM) and Cost Accounting to contain costs and schedules• Chaired the Process Improvement Panel to guide productivity enhancements• Reduced operating costs by $700K/year and delivery time by 27%, achieved SEI CMM level-4 rating

Ms, Computer Science

Activities and Societies: Masters Thesis titled "Researching the Effects of Computer Screen Colors on Decision Making" – a software.

Ms, Business Administration

Activities and Societies: Masters Thesis: Improving e-Commerce Through VoIP - a technical guide to incorporating VoIP technology into B2C.

Certificate, Java Programming

Mba, Business Administration

Concentrations in finance and marketing Graduated number 1 in class

Certificate, Technical Management

Bs, Mechanical Engineering