1. Revenue Guarantee- Monitoring the billing process (cancellation, issuance and allocation)- NOR inconsistencies executive report- Revenue overview by accounting competences 2. Financial Planning- Qualitative and quantitative analysis of CRMs- Executive Summary of Revenue Results- Budgeting and forecasting of Net Operating Revenue (NOR) and deductions (Taxes, cancellations, accounting adjustes, fees and etc.)- Stratification of accounting revenue- Regional Operation Support Reports3. Student basis management- Consolidation and segmentation of student informations- Student basis monitoring (accounting view)4. Governance and digital curation- Informational development in POWER BI, for C-level and operational reports (student base and revenue).- Digital curation team coordination, responsible for the structuring, selection and governance of corporate reports in POWER BI.5. Data Mining and Data Visualization Reports- PowerBI- SQL- Python- Alteryx- Databricks

Rio de Janeiro, Brazil - Consulting for small businesses and entrepreneurs in the following areas:Business intelligenceIntegrated management system (QEHS)OperationsPerformance Indicators (KPIs)ProcessesQualitySales ChannelsSales planningStrategic planningRio de Janeiro, Brazil - Assistance for the development of a legal expert report about economic valuation of cultural heritage damages (200h)Santa Catarina, Brazil - Technical consultancy for the development of civil and architectural project for renovation and extension of a single-family residential unit (200h)Lisbon, Portugal - Technical consultancy and research for the development of methodology and application of indicators in a COPPE / UFRJ doctoral research project, in agreement with the University of Lisbon, through the CNPQ postgraduate program, Ciência Sem Fronteiras (+2.000h)

Sabbatical in Europe to a social, cultural and self-awareness journey for more than 30 Cities of 13 Countries, such as London, Paris, Amsterdam, Lisbon, Porto, Madrid, Seville, Rome, Milan, Venice, Munich, Geneva, Edinburgh, Bruges, Budapest, Prague and Vienna.

Accountable for the management of USD5.5 million/year contracts, rendering services in the Civil Construction and Mechanical Installation areas, following the productivity, quality and safety conditions, established by the company strategic plan, commercial budget, rules and technical specifications.Experienced in hiring and leadership of multifunctional teams up to 200 collaborators, including 06 coordinators (direct reports), 08 supervisors, as well as corrective and preventive maintenance teams (24 x 7 scale) and the management of subcontractors and Third Party Companies.Accountable for the production planning and control, acting strongly in the management of contractual accounting, preparation of physical-financial measuring, governmental licensing, logistic administration of machines, equipment, vehicles, material and inputs related with the contract (stock, application and request), besides the communication with the clients, government and society.Success in the processes automation, and creation of structured procedures with SLAs and responsibility matrix, promoting the optimization of the contractual measuring routine and the certification of the activities performed at the field.Successful implementation of "planned versus real" management panel, through field production follow-up and physical-financial evolution indicators.Success in structuring and implementing the Integrated Management System (QEHS), ensuring compliance with the contractual standards of safety, environment and quality.

Accountable for the client basis management, market covering planning and sales channel dimensioning, based on clients segmentation and market variables (geographic dispersion, market share, wallet share and business opportunities).Experienced in preparing strategic and Big Data qualitative analysis to support the seasonal needs of the sales force, using market intelligence premises, data statistic treatment, market researches, information about other players, technological innovations, products and services basis, market projections, churn and net-add.Accountable for structuring the qualitative premises of the sales force performance model, as well as development of indicators (KPIs) for the quality management module of the partners’ excellence program.Experienced in defining the strategies for the sales force commercial orientation through products and services based mailings, market researches, outside registers, markets projections and trends, as well as supporting the commercial approach, improving contact assertiveness and increasing leads.Accountable for subjects related to the quality and processes management, acting in the processes redrawing and mapping, structuring of the business strategic map and its KPIs (Balanced ScoreCard) and monitoring critical processes, including the risk matrix mapping and the controls definition, aiming to assure the corporate governance attending the Sarbanes-Oxley legislation.Highlight for the participation in the Six Sigma project and Processes Optimization Teams program, aiming revenue increases, expenses reduction and elimination of the impacting processes gaps.Success in the national restructuring of the partners and franchises geographic areas and in the national resizing of the sales force.

Technical direction of the firefighting system pipe fitting at INFOGLOBO graphic park.Coordination of multifunctional teams up to 20 direct and indirect employees (supervisors, assemblers, welders and auxiliaries).

Accountable for the management of USD3.5 million/year contracts, rendering services in the Civil Construction and Mechanical Installation areas, following the productivity, quality and safety conditions, established by the company strategic plan, commercial budget, rules and technical specifications.Experienced in hiring and leadership of multifunctional teams up to 120 collaborators, including 04 coordinators (direct reports) and the management of subcontractors and Third Party Companies.Accountable for the production planning and control, acting strongly in the management of contractual accounting, preparation of physical-financial measuring, governmental licensing, logistic administration of machines, equipment, vehicles, material and inputs related with the contract (stock, application and request), besides the communication with the clients, government and society.Experienced in preparing the project data books: Safety, Quality, Planning and Technical, as well as reading and interpretation of technical drawings and translation of technical specifications and procedures.Accountable for the development of technical and commercial proposals, budgets, bidding, undertaking evaluation, purchase orders, and clients prospecting, besides rendering support in the biennial strategic planning of the business unit.Successful recovering about USD 150k of contractual loss, representing 60% reduction in the passive of the previous years, by performing measuring in the field and contractual negotiation with the client GNF.Successful implementation of the ISO 9001 quality management system, acting as Quality Auditor in several areas.Highlight for the main contracts, as: construction of the civil superstructure for an electrical energy transmission substation (ABB/Light Serviços de Eletricidade); construction, renewal, relocation and maintenance of Rio de Janeiro natural gas distribution pipeline (CEG Gás Natural).

Monitoring of construction and replacement works of LISBOAGAS urban gas pipelinesIdentification of best practices and benchmarkingProfessional exchange to absorb company culture and technical knowledge

Technical-operational support to the customer service team, about procedures, services, benefits and products.Contact with other areas of the company.Redesign of customer service procedures.Call center supervision team support.Customer service.

Contracting of outsourced services.Elaboration of contractual measurements.Management of billing, payments, receipts and contractual accounting.Stock inspection for delivery to the contractor responsible for the urban trains modernization (MPE-CCC consortium).Monitoring of the fleet modernization activities, including structural recovery, installation of equipment and accessories, painting, and sealing and stress testing.Technical assistance to purchasing activities, such as development of proposals, vendor's list and technical documentation, request for technical-commercial opinions, preparation of comparative price maps and issuance of purchasing documents.Management of engineering technical documentation, including the ones related to equipment, materials and structures.Reading and interpretation of technical drawings.Translation of technical specifications and procedures.