Michael Muir Email and Phone Number
Michael Muir work email
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Michael Muir personal email
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Michael Muir is a Agile Delivery @ Canada Goose | Transformation Leader | SAFe SPC, PMP, PROSCI at Canada Goose. He possess expertise in training, sales operations, management, team leadership, leadership and 63 more skills. Colleagues describe him as "I hired Mike to help to lead system implementation and adoption. We worked together for a year and I can safely say Mike was one of the best hires we made during that time frame. He made a positive and tangible impact very quickly. He brings a wealth of experience in managing systems implementations AND the more difficult period post implementation to reach adoption. He is an effective listener and collaborator and was quickly able to work across offices, regions and different departments faster than any new employee previously. The addition of his change management expertise and certifications brought a new discipline to the team that moved us into action immediately and resulted in improved stakeholder enrolment, expectation setting and simple, clear communications. He was very effective working with many different stakeholders from across the business including business leaders to junior employees. He also developed more effective plans with IT that led to increased accountability and improved outcomes managing day to day issues, urgent system fixes or timely delivery of larger development plans. He has a remarkably calm demeanor, he thoughtful, listens to employees input and followed through to built trust and create calm in what can be stressful times. I would highly recommend Mike to a company, CEO, CIO and COO who is looking to have a successful adoption of new systems or fix an existing implementation.", "I truly enjoyed working with Michael for a great number of reasons, but principally because he never shies away from a challenge. At Mobilicity, Michael was faced with a huge challenge - train a massive number of salespeople, but do it with limited staff, limited budgets and with high expectations from management. He got the job done, did it within budget and exceeded expectations.", and "Michael led the training department while I was VP Sales at Mobilicity. Michael designed a unique, tailored sales methodology and sourced and implemented various technology/applications to assist training, communication, testing and tracking of progress. He is hard-working and dedicated to his job and he has great capacity for taking on work (always with a smile and can-do attitude). His commitment is extraordinary - often working late into evenings or weekends to meet tight deadlines. Michael delivered strong results consistently and is a pleasure to work with"
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Senior Director, Agile Center Of ExcellenceCanada Goose Mar 2024 - PresentToronto, On, Ca
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Senior Director, It Delivery ManagementAcosta Jan 2021 - Mar 2024Jacksonville, Fl, UsPromoted from Mosaic North America to update portfolio governance processes, install a PMO and lead a team of 10 in the management of Acosta’s Strategic Initiatives portfolio. • Established Acosta’s PMO, including an annual strategic initiative planning process, executive leadership and board reporting, governance processes and project management/agile toolsets.• Manage a diverse $20MM portfolio, including product development, IT infrastructure and business operations projects, delivered using waterfall and agile methodologies. • Implemented a Scaled Agile Framework (SAFe) approach, including the creation of a lean-agile center of excellence (LACE), communities of practice (CoP), training and an agile tool kit. Built out the team to include an Agile Coach, Release Train Engineers and Scrum Masters. -
Director, It TransformationMosaic North America Dec 2018 - Jan 2021Chicago, Illinois, UsManaged a portfolio and seven project managers focused on the transformation and implementation of enterprise software systems. Responsible for planning, budgeting, reporting, project management, development, implementation and ongoing support. Highlights include:• The launch of Salesforce Lighting and mobile app, Microsoft SharePoint and Microsoft Teams. • The implementation of 97 enhancements, updates and fixes, resulting in a 40% reduction in service desk tickets and a 65% reduction in ticket turnaround time.• Lowered software subscription costs by over $250,000/year -
Training And Change Management Project ConsultantHino Motors Canada Ltd. Apr 2018 - Dec 2018Mississauga, On, CaLearning and change management project manager on an SAP Enterprise Resource Planning (ERP) system implementation.• Lead change management activities, including executive coaching, change readiness and risk assessments, sponsorship roadmaps and resistance management plans.• Built the program communications, change management and training project plan and authored internal and external program communications, executive communications and vendor communications. • Created and delivered a blended training approach, including creating eLearning, F2F training sessions, and supporting documentation. -
Change Management Project ConsultantIko Industries Jan 2016 - Jan 2018Brampton, On, CaLearning and change management lead primarily focused on a global Oracle Enterprise Resource Planning (ERP) system implementation and process transformation.• Designed the project training strategy, including the training project plan, a needs analysis and task analysis.• Lead change management and communications activities, including the communications plan, crafting of project communications, change readiness assessments, sponsorship roadmaps and resistance management plans.• Lead the implementation of IKO’s corporate values across North America, including communications, job aids, presentation decks, scheduling and reporting. -
Senior Manager Of Training And DevelopmentTrader Corporation Nov 2013 - Dec 2015Etobicoke, Ontario, CaManaged a team of nine employees focused on developing and evolving a sales and customer training curriculum.• Created a blended learning approach for numerous national product launches, including eLearning, virtual training, F2F training and post-launch coaching and evaluation.• Project manager for the transformation of the new hire training program, including in-class and eLearning content, assessment structure, performance benchmarks and coaching model.• Launched the national implementation of a standardized sales approach, including training rollout, coaching methodology and supporting materials. -
Manager, Sales Enablement (Sales Operations) PortfolioMobilicity 2009 - Nov 2013Vaughan, On, CaEstablished and managed a national team of five employees responsible for training, communications and sales operations.• Implementation and ongoing management of Salesforce, including administration, sales program management and development roadmap.• Program manager of the national launch and ongoing training of over 1200 locations, including creating all training programs for new products, promotions and corporate initiatives. • Managed the national sales incentive program and mystery shop program. -
Learning And Change Management ConsultantCanadian Tire 2007 - 2009Toronto, Ontario, CaLearning and change management lead on a JD Edwards ERP implementation. Created communications plans, sponsor roadmaps and skills validation plans for the transformation. Designed user guides, job aids, presentation decks, e-learning modules, train-the-trainer programs and communications.Created, tracked and updated learning and change management project plans.Lead the transformation of the L&D team by creating a standardized Learning Consultant workflow, including tools and templates, to ensure quality and efficiently track performance. -
Training And Development SpecialistCouche-Tard 2004 - 2006Laval, Québec, CaProject lead on a complete redesign to transform the 8-week New Store Operator ProgramCreated a competency model that included the mapping of the knowledge, skills, and abilities required to be a successful operator.Managed a team of six trainers to update and reorganize program material to align with a new operations manual. Implemented e-learning programs for frontline staff.Coordinated program rollout, including a Train the Trainer program.Updated and facilitated all courses in Mac’s catalogue.
Michael Muir Skills
Michael Muir Education Details
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Ontario Institute For Studies In Education Of The University Of TorontoCertificate In Adult Education -
University Of TorontoPolitical Science
Frequently Asked Questions about Michael Muir
What company does Michael Muir work for?
Michael Muir works for Canada Goose
What is Michael Muir's role at the current company?
Michael Muir's current role is Agile Delivery @ Canada Goose | Transformation Leader | SAFe SPC, PMP, PROSCI.
What is Michael Muir's email address?
Michael Muir's email address is m.****@****ail.com
What schools did Michael Muir attend?
Michael Muir attended Ontario Institute For Studies In Education Of The University Of Toronto, University Of Toronto.
What skills is Michael Muir known for?
Michael Muir has skills like Training, Sales Operations, Management, Team Leadership, Leadership, Sales, Program Management, Salesforce.com, Coaching, Strategy, Telecommunications, Change Management.
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