Mike Pokas Email & Phone Number

Iron River, MI, US

Iron River, Michigan, United States

-Bringing high quality management to a wireless retailer, where I oversee an amazing team of sales reps.- I provide stellar leadership, customer service, and sales solutions, while simultaneously providing growth and skills to all of my Sales Representatives.- Conducting vital store operations, including but not limited to; interviewing, on-boarding.

Iron River, Michigan, United States

• Developed the Shipping and Receiving Department in brand new sister plant
• Created an updated warehouse training program for on-boarding employees
• Devising and conducting team meetings to discuss safety protocols, inventory needs and issues,inter-plant load planning, and special projects
• Analyzing warehouse job bins; eliminating bins from completed jobs, creating new bins as new jobsbegin; while keeping existing bins organized and consolidated at all times
• Moving… Show more
• Moving hundreds of parts to various points in the plant; locating parts to job bins, issuing parts toother departments, holding parts for inspection by the Quality Team

- Analyzing data for changes to employee healthcare plans and then implementing changes to the BeneFACT application to reflect the updated data.- Configuring the variables and accumulation rules for new products in addition to altering existing products to better suit the client’s needs- Recording and updating documentation in regards to current healthcare.

Novi, Michigan

• Network Cable Management and Labeling
• Security Switch Implementation
• Network Configurations for Switches, Routers and Firewalls
• Router/Switch/Firewall Code Upgrades
• Network device memory upgrades
• Port Turn Ups/Shutdowns on Switches and Routers

Austin, Texas Area

• Engage potential clients through email, phone calls, and chat sessions regarding VMware services and product offerings prior to their technology purchase.
• Assist clients in building a solution to meet their individual virtualization requirements.
• Establish client's virtualization goals, purchasing timeframe and growth plan.
• Qualify current environment, existing hardware, and financial budget.
• Discuss product implementation, reliability, security, ease of use and… Show more Engage potential clients through email, phone calls, and chat sessions regarding VMware services and product offerings prior to their.
• Discuss product implementation, reliability, security, ease of use and cloud capability. Show less

Austin, Texas Area

• Field inbound calls to the Apple Online Store and provide customer support with regard to order inquiries, problem resolution and general inquiries.
• Provide exemplary customer service and insure an outstanding customer experience.
• Participating in several special projects providing direct contact with Apple customers to gather feedback regarding Apple Online Store orders.
• Scored and maintained the highest Customer Satisfaction Survey score for several weeks.

Austin, Texas Area

• Contact current and former Time Warner Cable customers to consult, assess needs, and recommend appropriate Time Warner Cable products and services.
• Professionally represented Time Warner and provided an excellent customer service experience.
• Sell core service offerings, upgrade customer accounts, and promote sales campaigns and special offers.
• Educate customers and provide “value added” product knowledge, handle customer concerns and service issues.
• Develop and… Show more Contact current and former Time Warner Cable customers to consult, assess needs, and recommend appropriate Time Warner Cable products and services.
• Develop and maintain accurate sales records, sales order and daily and weekly sales activity reports.

Ccent, Ccna Routing And Switching, Ccna Security

A+, Network+