- Created organic multisite operational models to support a multi-year commercial growth strategy, considering staffing needs, technology enablers, physical infrastructure, operational throughput, equipment needs, and capacity bottleneck planning. -Led operations process engineering as part of our Corporate Development team.- Created operational roadmaps to support acquisitions, including overseeing investment planning, model case studies, and strategic partnership pilots… Show more - Created organic multisite operational models to support a multi-year commercial growth strategy, considering staffing needs, technology enablers, physical infrastructure, operational throughput, equipment needs, and capacity bottleneck planning. -Led operations process engineering as part of our Corporate Development team.- Created operational roadmaps to support acquisitions, including overseeing investment planning, model case studies, and strategic partnership pilots. - Supported due diligence of acquisitions and integration strategies by performing initial assessments of operational processes and technology for assimilation into the ACV customer environment. - Developed solutions post-acquisition to harmonize products and achieve data parity, find operational efficiencies, and develop resourcing plans to support our commercial growth campaign strategy.- Provided onsite support for commercial and dealer volume operations growth campaigns at acquired physical auctions.- Developed a growth and sustainment strategy encompassing auction management systems, inspection platforms, inventory management, customer data, and transaction management. - Supported unit volume growth through integration planning, capabilities sequencing hierarchies, and performance improvement planning. - Outlined KPIs and operational data dashboards for growth and improvement performance tracking. Show less

Led a composite R&D team of 20 associates and additional outside contractors, including hardware, software, machine learning, and research engineers. Provided development direction for products that created strategic surprise and competitive advantage. Major projects included:- Icebreaker: Andriod and iOS-based mobile application that empowers dealers to self-inspect, assess, and provide real-time vehicle appraisals. The app leverages machine learning models against ACV vehicle… Show more Led a composite R&D team of 20 associates and additional outside contractors, including hardware, software, machine learning, and research engineers. Provided development direction for products that created strategic surprise and competitive advantage. Major projects included:- Icebreaker: Andriod and iOS-based mobile application that empowers dealers to self-inspect, assess, and provide real-time vehicle appraisals. The app leverages machine learning models against ACV vehicle inspection and sold auctions data and internal pricing algorithms.- Apex: A wireless hardware device that simultaneously records vehicle sounds, vibrations, and VOCs to enhance vehicle condition reporting and subsequent marketplace value. This platform encases an array of multispectral sensors capturing data from vehicle engines, powertrains, and accessories under load and no-load conditions. Apex uses machine learning algorithms and sensor streams to predict vehicle operating status. - Arb Gaurd: A backend application comprising an advanced series of machine learning models (+12) leveraging individually tagged, curated, and validated datasets fed through a convolutional neural network to detect specific vehicle attributes and check for fault conditions.- Digital Toolbox: Internal iOS-based application aggregating output from ACV technologies, including Apex, AMP, Virtual Lift, and Arb Gaurd, and deep linked to vehicle condition reports. With Digital Toolbox, field inspectors can audit data in real time, find anomalies, flag inconsistencies in the inspection process or connect with ACV quality control for scalable support on demand. Show less

Creation and leadership of the research and development team at ACV Auctions. - AMP (Audio Motor Profile): This capability comprises hardware, iOS application software, and an online marketplace feature integration. Allows customers to hear high-quality vehicle engine audio as part of the marketplace vehicle condition report, a first in the industry, adding an extra sensory engagement for buyers in the digital auction experience. - Virtual Lift: Hardware, iOS application data… Show more Creation and leadership of the research and development team at ACV Auctions. - AMP (Audio Motor Profile): This capability comprises hardware, iOS application software, and an online marketplace feature integration. Allows customers to hear high-quality vehicle engine audio as part of the marketplace vehicle condition report, a first in the industry, adding an extra sensory engagement for buyers in the digital auction experience. - Virtual Lift: Hardware, iOS application data collection software, and online marketplace feature integration. Virtual Lift allows customers to see full-length under-vehicle image reconstructions in high resolution without image warping and distortion. This device was created as a fully mobile solution that has since been deployed to over 1,000 inspectors and has captured millions of high-resolution vehicle underbody images. These images are imported into our online marketplace with each condition report, giving buyers the ability to gain a unique inspection perspective developed by the R&D team as another industry-first solution. - Glados: First localized audio machine learning models using AMP data. Highly curated and categorized vehicle condition data was used to train a model to help detect engine operating anomalies and flag these undisclosed instances to an internal quality control team before inspection reports are presented in the ACV marketplace. Vastly improving first-pass quality, internal audit capacity, and quality control without adding direct staffing, delivering a scalable and sustainable technology solution for the internal operations teams. -R&D University student work opportunity program: Part-time roles, sponsored research, and graduate coursework case studies partnering with the University of Buffalo to connect academic research with real-world industry needs. The multi-faceted engagement with graduate and doctoral candidate students has led to several full-time hires. Show less

Create and advise on strategic action plans that capitalize on new growth and revenue streams in the automotive service industry. - Analyze existing business functions to discover and implement cost-effective operational improvements.- Deliver custom-engineered solutions to provide innovative and industry-leading capabilities and operational efficiencies.

Develop world-class vehicle reconditioning inspection center (IC) infrastructure that supports rapid national expansion and scalable, high-quality unit production.- Design, layout, capacity planning, equipment specifications, and training to support the successful delivery of Carvana ICs (inspection centers) Ex: Tolleson, AZ- Vendor and supplier RFP, RFI quote, and cost management - Throughput modeling, staffing needs, inventory management controls, and physical space allocation… Show more Develop world-class vehicle reconditioning inspection center (IC) infrastructure that supports rapid national expansion and scalable, high-quality unit production.- Design, layout, capacity planning, equipment specifications, and training to support the successful delivery of Carvana ICs (inspection centers) Ex: Tolleson, AZ- Vendor and supplier RFP, RFI quote, and cost management - Throughput modeling, staffing needs, inventory management controls, and physical space allocation designs.-Set up an internal tool and equipment reordering software portal to standardize tools, quality, processes, and reordering costs across multiple inspection centers nationwide.- Inventory and reconditioning management systems design and process flow- Create, implement, and ensure the execution of operational improvement initiatives. - Manage nationwide change initiatives to ensure unified deployment and execution.- Increase vehicle production capacity while decreasing cycle times and improving quality for our customers.- Develop and define post-reconditing, website-ready vehicle finished good customer quality acceptance criteria.- Develop and implement lean production practices with managers and associates at an expanding nationwide footprint of ICs. Show less

Lead cross-functional teams on complex multifaceted projects with large organizational impact. - Design production facility layouts for greenfield site designs and store development opportunities.- Coach and mentor others on lean principles and waste reduction strategies. - Consult with other business units on process inefficiencies and optimization strategies.- Provide corporate support for regional and store management teams on process improvements and process execution… Show more Lead cross-functional teams on complex multifaceted projects with large organizational impact. - Design production facility layouts for greenfield site designs and store development opportunities.- Coach and mentor others on lean principles and waste reduction strategies. - Consult with other business units on process inefficiencies and optimization strategies.- Provide corporate support for regional and store management teams on process improvements and process execution troubleshooting.- Create, update, maintain, and improve internal standards and operational process requirements.- Seekout, test, and implement industry leading captial equipment and reconditioning tooling needs Show less

Design, implement, monitor, and maintain custom specialty chemical delivery programs- Ensure the operational health and safe handling of bulk specialty chemical products at industrial sites and institutions.- Coordinate field technician workforce maintenance schedules for custom-built chemical feed systems - Identify and cultivate sales growth opportunities while defining and defending the business from competitive threats.- Manage intermodal supply chains and product delivery… Show more Design, implement, monitor, and maintain custom specialty chemical delivery programs- Ensure the operational health and safe handling of bulk specialty chemical products at industrial sites and institutions.- Coordinate field technician workforce maintenance schedules for custom-built chemical feed systems - Identify and cultivate sales growth opportunities while defining and defending the business from competitive threats.- Manage intermodal supply chains and product delivery across a national distribution network.- Coordinate chemical production orders and JIT delivery schedules from manufacturing operations to ensure a lean and efficent delivery supply chain for our customers. Show less