Managed customer-facing team focused on operations, sales, and member experience - effectively implemented morale building strategies, motivational coaching, growth plan development, and set the tone for team cultureCollaborated with development, enterprise sales, real estate, property management, and construction teams to complete project opening a new building locationMet and exceeded KPI targets related to member experience (NPS), occupancy, building revenue, and sales goals - increased occupancy by 12%Developed member relationships and tracked feedback to develop and implement member engagement strategiesFostered an environment that inspired connection, belonging, and productivity for WeWork members, the community management team, and the local community

Hired, led, and managed a 10 person team - oversaw production increases of 200%Wrote and curated SOPs for all production processesOversaw process improvement projects to refine production efficiencyDeveloped and oversaw quality control program resulting in customer satisfaction increases of 20%Communicated project findings to cross-functional teams including executive leaders

Designed and executed quantitative and qualitative experiments to address foundational questions in ecology and evolutionary biologyPublished and presented research findings in peer-reviewed manuscripts and at international conferencesMentored undergraduate and graduate student thesis projects