Michelle Polster Email & Phone Number

Bloomington, Minnesota, United States

Bloomington, Minnesota, United States

Fort Collins, Colorado Area

Responsible for providing engaging, knowledgeable, and professional service while successfully managing customer expectations and requests. Ability to multi-task, stay organized, and remain detail-oriented in high-stress situations involving multiple tables and projects. Successfully trained staff on steps-of-service and menu items; set aside time to sit with trainees who needed extra help. Clearly communicated with customers and staff involving requests and concerns. Proactive and solution-oriented when problems surfaced and successfully resolved any issues to the customers satisfaction. Organized, set-up, and stocked accordingly so the following staff had everything they needed to be successful for their shift.

Irvine, Ca

Offered professional, knowledgeable, and prompt service in every restaurant environment a fast-paced, fine-dining environment. Provided excellent service in stressful situations by communicating clearly what the issue was if it affected the guest. Provided assistance to professionals for small projects by assisting in set up by following instructions from the professionals and offering support where needed. Trained staff on seasonal products and offerings as well as steps-of-service. Gave presentations to staff regarding new products and offerings. Executed and organized new menu lists by initiating specials and showcasing new products. Volunteered to help with wine tastings, presentations, and trade shows.

Mission Viejo, Ca

Responsible for providing engaging, knowledgeable, and professional service while successfully managing customer expectations and requests. Ability to multi-task, stay organized, and remain detail-oriented in high-stress situations involving multiple tables. Built and retained customer relations. Proactive and solution-oriented when problems surfaced and successfully resolved any issues to the customers' satisfaction. Organized, set-up, and stocked accordingly so the following staff had everything they needed to be successful for their shift.

Provided friendly and professional customer service while correctly taking orders. Made all specialty coffee beverages in the desired time and according to the standard corporate recipe. Expedited customer orders during peak hours to ensure a smooth and prompt service. Quickly responded to any customer concerns or issues and proactively resolved them to the customers' satisfaction. Delegated tasks to baristas to ensure that the store was clean, inviting, and well-stocked. Worked with the store manager to address small projects and inventory. Handled cash and balanced small accounts at the end of every shift.

Master Of Science - Ms, Organizational Leadership, 3.5

Bachelor'S Degree, Organizational Leadership, 3.78 Gpa

Activities and Societies: I contributed to the Global Broadcast blog at our university.Received my BS in Organizational Leadership that.

Associate Of Arts - Aa, Hotel, Motel, And Restaurant Management, 3.5

Activities and Societies: I volunteered as a bartender in Bistro 561 where I learned the fundamentals of beverage management, inventory.