Built positive and productive working relationships with clients for business growth.Facilitated multiple delivery teams to ensure timely and accurate customer deliveries and provided direction and guidance when needed. Facilitated daily stand-ups and scrum ceremonies for multiple co-located scrum teams.Coached/Mentored two newly formed scrum cross functional teams to deliver quality productsMaintained and updated the costing sheet, modelled different scenarios for projects to forecast risk, and applied this information in updates that might impact a project’s CP.Regularly updated Zone Management team on project performance, team health, risks and blockers

Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product BacklogsCoached/Mentored two newly formed scrum cross functional teams to deliver quality productsRemoved team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.Facilitated daily stand-ups and scrum ceremonies for multiple co-located scrum teams. Facilitated team and cross-team Retrospectives to build good working relationships among the 6 agile teams, across 3 timezones.

As a Project lead and Scrum Master, I managed expectations of stakeholders across the business including Ops, Marketing, Finance.Improved team delivery and reduced risk by promoting continuous delivery by introducing frequent releases during sprints and KANBAN as a delivery tool.Introduced various retrospective and team building techniques to help the team understand the value of self organisationCoached team members that had no previous SCRUM/Agile experience and enforced SCRUM principles and explained the benefits to team members.Implemented the SCRUM framework to improve the maintenance of backlogs and strengthen the team dynamic and facilitated SCRUM ceremoniesProject lead for offshore Scrum teamProduced and presented Burndown and Velocity reports.

Coached team members on Agile processes and enforced Kanban principles. Encouraged and implemented process improvements. Created team-building opportunities.Facilitated Scrum ceremonies: Daily standup, Sprint Planning, Sprint Review & Sprint Retrospective meetings and followed up on action items for continuous improvement.Tracked and managed product backlog and produced daily burndown charts.Removed impediments to allow the team to achieve goals and deliverables and protected team members from interruptions and distractions to maximize productivity. Worked with customers and Product manager to prioritize and validate requirements.Managed customer expectations and Team Expectations- ensuring the team focussed on the prioritiesCoaching: Trained new Customer Service Representatives.

Built and maintained good working relationships with suppliers and liaised with suppliers on a daily basis regarding sample development, to ensure delivery dates were met.Communicated with key departments across the business, this included Merchandising, Quality Assurance, Distribution, Customer Services, eCommerce and Operations and Heads of Departments, Head of New Projects, Operations and Remedy support and the Head of Quality Assurance. Trained new Customer services representatives.Interviewed potential recruitments, provided constructive feedback, assessments to both potential recruitments and current call centre staff.