Michael Potemra Email & Phone Number

Philadelphia, Pennsylvania, United States

330 Eden Road, Lancaster Pa 17601

• VP of Client services at a Print, Mail and Marketing company with an annual revenue of over $60 Million dollars.• Personally manage 25 employees in Account Management and Estimating departments across four facilities.• Co-manage the sales team to help set pricing, provide support, and calculate commission payments.• Onboard and develop new clients• Host high-level meetings and present services through email communications, online video meetings, and in person client visits and… Show more • VP of Client services at a Print, Mail and Marketing company with an annual revenue of over $60 Million dollars.• Personally manage 25 employees in Account Management and Estimating departments across four facilities.• Co-manage the sales team to help set pricing, provide support, and calculate commission payments.• Onboard and develop new clients• Host high-level meetings and present services through email communications, online video meetings, and in person client visits and plant tours. • Work closely with production management to find balance of costs control while maintaining customer satisfaction• Analyze job costs reports to pinpoint deficiencies in pricing and workflows, and then create action items for improvement. • Investigate and resolve customer complaints and issues as they arise.• Develop new workflows • Contributed in due-diligence and workflow implementation of company acquisitions. • Interviewing, hiring, and terminating employees.• Develop training programs for new employees and assigning responsibility and clients Show less

Lancaster, Pennsylvania

Lancaster, Pennsylvania

• Print Coordinator contact for 20-30 customers ranging in a variety of projects that include, but not limited to, postcards, brochures, calendars, and mailings. • Process bid request and submit final quotes • Coordinate print projects from start to finish with every department in the plant, ensuring that we are meeting customer expectations and needs. • Work with outside vendors for special services including negotiation of schedule and price. • Deal with issues and solve… Show more • Print Coordinator contact for 20-30 customers ranging in a variety of projects that include, but not limited to, postcards, brochures, calendars, and mailings. • Process bid request and submit final quotes • Coordinate print projects from start to finish with every department in the plant, ensuring that we are meeting customer expectations and needs. • Work with outside vendors for special services including negotiation of schedule and price. • Deal with issues and solve problems as they arrive. • Process final paperwork for customer invoicing Show less

Lancaster, Pa

• Customer Service Representative for a national account, billing an average of $300,000 per year, while also representing several other accounts of varying size.• Works with design agencies to produce cost-effective solutions• Communicates with customers in regards to production, costs and turn-around time• Develops and improves internal workflows to meet customer needs• Enters files and job specifications into job jackets for production• Reviews files for accuracy, in… Show more • Customer Service Representative for a national account, billing an average of $300,000 per year, while also representing several other accounts of varying size.• Works with design agencies to produce cost-effective solutions• Communicates with customers in regards to production, costs and turn-around time• Develops and improves internal workflows to meet customer needs• Enters files and job specifications into job jackets for production• Reviews files for accuracy, in regards to content and job specifications prior to customer review or production• Sets priorities in regards to multiple accounts across various shifts, along with addressing unexpected priority work• Creates solutions to issues as they arise• Manages personnel scheduling within a department of 14 employees Show less

Williamsport, Pa

• Managed the night shift in the composing department• Liaison between editorial staff and the pressroom to ensure pages were delivered on-time toplate making• Built page layouts and ads• Formatted classified section of the paper

Bachelor Of Science, Printing And Publishing Technology

Activities and Societies: President of Gamma Epsilon Tau (the honorary graphic arts student organization) from fall of 97’ to spring of 99’.

High School Diploma, Focus On Business And Graphic Arts Vo-Tech, 12

Activities and Societies: President of the Future Business Leaders of America