Matt Pound Email & Phone Number

Seattle, Wa, Us

Greater Seattle Area

Greater Seattle Area

Seattle, Wa

Zenitas, a management consulting firm, was launched in 2009, combining operational excellence and technology expertise, to help companies identify opportunities, address challenges, and transform their business. Established vendor relationships with 23 companies, including signed agreements (MSAs) with Microsoft, T-Mobile, Expedia and World Wide Technologies. Developed consulting practices (including Project/Program Management, Operational Excellence, Technology/Spend Rationalization, Workforce Management, etc.). Hired, trained, managed and mentored staff, and managed quality, performance, customer satisfaction for all consulting practices and engagements. Client engagements included:• Directed restructuring of CIO’s 2,200 person global workforce to align FTE/Contingent staff to IT’s long-range plans, reinforce core competencies and optimize costs. Identified $30M in cost savings. Guided executives through 13 pilots.• Developed and managed implementation of business/IT systems’ end-of-life strategy and transition methodology for retirement of legacy applications. Led 150+ key stakeholders from across U.S. through end-of-life transition of a 10,000-user system. 50% of system functionality was retired instead of being migrated.• Created outsourcing strategy, performance objectives, forecasts and risk assessment for executives at mid-sized financial management firm. Established necessary competencies and drove discipline and maturity within operations, procurement, legal and IT to support new operating model. Optimized targeted functions prior to outsourcing utilizing Kaizen/Value Stream methods, established performance targets/SLA’s, and assessed technology/automation alternatives.• Launched Customer Service team for Series B start-up in retail food business. Built and managed 24x7 Service Desk and Field Support team using scalable/Lean ITIL/ITSM model, and implemented ticket management and client communications tools. Helped meet series investor goals.

United States

Practice and engagement leader for technology business consulting services, developing and delivering IT Strategic Planning, Spend Management and Program/Project Management professional services to Fortune 500/1000 companies.• Developed a 3-year, quarter-by-quarter IT Strategic Roadmap for the CIO to guide IT investments and resource allocations. Linked corporate priorities and line-of-business procedures with underpinning technologies, I.T. functions and 3rd Party service providers.• Delivered an Identity Assurance and Fraud Prevention capabilities strategy for CISO, Corporate Risk and Line-of-business VP’s. Managed multiple Identity Assurance and Fraud Prevention initiatives, including voice biometrics, device assessment, knowledge-based authentication, facial recognition and multi-factor authentication services.• Prepared multi-year global WAN TCO, Service-level performance and contractual terms analysis for client’s CIO, IT management and Procurement. Guided the architecture, design and sourcing evaluations involving AT&T, Alliant, Verizon and B.T.

Managed a PMO team responsible for portfolio of corporate-wide project/product delivery methodologies (Project, Program, Systems Development and Release Management). Conducted survey of 600+ methodology users and executive stakeholders, then planned and delivered a lean six-sigma based re-engineering of the methodologies incorporating PMI, Agile, Lean/Six Sigma and enterprise Change Management methods. Integrated internal/external business partners to strengthen Regulatory and corporate policy/standards compliance and improve cross-functional delivery. Drove organizational discipline through measurement and oversight of corporate job family training and professional development (2,500 students annually).

Managed $170 million/150+ program and project portfolio for CIO. Analyzed, prioritized, tracked and reported on portfolio and project performance/risk, portfolio balance, resource demand/capacities and enterprise change management timelines. Managed/coached program and project managers on portfolio performance objectives and measures. Utilized Kaizen and Just-in-time methods to accelerate technology delivery.

Program Managed $70 million IT consolidation strategy. Consolidated datacenters, rationalized platforms via virtualization/compute compression and retired end-of-life systems. Planned led cross-functional delivery in all life-cycle phases from justification to benefits capture. Advanced project quality and maturity growth through staff coaching and performance reviews, and introduction of Lean/Six Sigma methods.

Led project, program, product development and operations initiatives within IT. Established global ITIL Configuration Management service, automated management of 166,000 devices and employed six-sigma methods within reporting and service improvement plans. Managed Product Group and IT joint-deployment/testing programs (‘dogfooding’) for Microsoft’s enterprise-class server management products (SMS, MOM and SystemCenter). Negotiated and managed IT-Product Group shared goals, tracked product defects and enhancement requests. Delivered Microsoft’s Puget Sound optical metro-ring (DWDM) backbone, as well as Public IP Address and IT Asset management systems.