Michael Pournaras Email & Phone Number

Durham, North Carolina, United States

• Directly supervise and manage a 6-employee overseas production and research team in the Philippines.• Track team's performance, and work to improve processes and achieve performance benchmarks• Allocate resources between my team and internal departments to resolve tasks/tickets in Salesforce.• Collaborate with cross-functional teams (Sales, Global Operation, and Support) and senior management.• Responsibilities include interviewing, hiring, and training employees; planning, assigning,and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Durham, Nc

I work remotely in Durham.• Optimize data entry and standards to increase efficiency, avoid penalties, and support business execution• Work remotely with domestic and international team members to resolve discrepancies, quote errors, quote time, and drive standardized processes.• Perform quality assurance testing and control to improve new products, tools, and internal systems. • Oversee employee integration and use of new tools assuring accurate training for Adobe AIR applications• Cooperate with production, operations, and IT managers and successfully created a revenue-generating price tracking project critical to client growth, among other projects.• Performed ad-hoc reviews as a result of events and areas of concern to evaluate potential efficiencies.• Generated quarterly industry reports for senior staff and sales teams.

Durham, Nc

Hired to feed, manage, and export price data to our proprietary database. Responsible for gathering detailed data pertaining to contract rates, fees, freight routes, freight schedules, port locations, and pricing for roughly 20 ocean cargo carriers. This data ensures the accuracy of all internal division’s work, and external clients’ contracts with Catapult.• Quickly learned in-depth industry knowledge, terminology, abbreviations, trade routes, and port data.• Researched, updated, and maintained surcharge tracking Excel spreadsheets and rule documents based on changes in international tariff systems to transfer to proprietary Python-based database.• Responsible for global data pertaining to roughly 20 ocean carriers, the accuracy of which is crucial to internal work, and external client contracts and satisfaction.

Charlotte, Nc

• Ensured, promoted, and implemented continuous improvement projects and tasks within the store and company to improve performance, quality of product and service, efficiency, morale, and reduce costs.• Monitored and forecasted inventory needs and procurement. Responsible for aiding multiple $20,000+ orders quarterly. • Developed and maintained vendor and account representative relationships.• Tasked with general managerial duties including supervising and training 3 employees.• Provided skilled and detailed labor, service, and knowledge to ensure the satisfaction of regular and repeat customers in a family friendly, social environment.Hired to manage and assist with the start-up of a new retail tennis store. Led in the creation of standardized processes for inventory system, employee, and business management which resulted in constant monthly growth during my tenure. The store was named #1 tennis shop in North Carolina 2 years in a row.

Bachelor Of Science In Business Administration - Bsba, Economics

Activities and Societies: Student Government - Senator International coursework: - International Entrepreneurship (Vietnam).

Data Analytics, A+

Extensive certification program centered on Data Engineering, Data Analysis, Data Visualization, Database Management, Machine Learning.

Bachelor Of Science In Business Administration - Bsba, Business Administration And Management, General

Activities and Societies: Student Government - Senator International coursework: - International Entrepreneurship (Vietnam).

Minor, International Business