Spans software development, implementation and support. Full life cycle project management experience from initial planning, analysis and workplans through implementation and post "go live" production support, managing and implementing each phase of the project.; Managed the company move to new Cypress facility, including implementation and installation of company servers and databases, Cisco Call Manager, Cisco POE switches and routers, Cisco Unity (Cisco Voicemail and Unified Messaging server), Cisco Personal Assistant, Cisco 2851 Asterisk, vTiger, ASP, .Net, Microsoft Exchange, Microsoft ISA, Microsoft IIS, Microsoft Small Business Servers, HelpDesk and trouble ticket prioritizing and reporting system and building security systems. Oversee and managed the technology requirements of the financial mortgage business.VirtualBoxVirtual ServersCisco Call ManagerCisco Personal AssistantCisco UnityMicrosoft ExchangeAsteriskDELLApacheMicrosoft SQLMySQL

-Involved in system design, hardware and software development, and technical support.

Selected and mentored Max Cheng for strategic advancement to fuel Trend Micro's growth. Max's clear thinking and decisive action were always the best, well thought out solutions for a variety of complex problems. Max had the best run department in the Global Services division. As I expanded his areas responsibly and increased his visibility within the executive ranks, I was always ever confident in Max's abilities.

Helped build FileNet from a VC startup, to a $300 million a year public company. · Employee of the year for several consecutive years.Start up to $6 million per year performing at better than 50% margin. Tuned databases for dozens of Fortune 500 companies obtaining superior speed and efficiency. · Directed groups of Proposals team, Systems Labs, software engineers and highly trained project managers and systems engineers to manage and execute professional services projects: · FDOS conversions · idbu · System merges · Optical Disk copies and conversions · Performance Tuning · created Performance Tuning "turn-key" consulting packages and services · created FDOS conversion "turn-key" packages and services · founding manager of the Professional Services group: growing division from startup to $6 million per year performing at better than 50% margin. · Expert trainer for Sales and Systems Engineers · Wrote programs to automate the installation of performance monitoring software. · Manager Focus Accounts Group · 2nd Level Support - Technical Lead · Wrote programs to automate technical procedures on customer systems to reconfigure and expand the systems, databases, pagecache and tune systems and database performance. · Wrote programs to automate call center and track "Solved issue" reports. Programs used computer heuristics to "learn" solutions to solved problems. -Provided search capabilities for Problems, by Product and problem. -Provided reports to management for employee productivity, Product problem areas, and engineering Trouble Report impact reporting.

Help start Alpha Microsystems from a small build-it-yourself kit supplier to a $50 million a year publicly traded company.• wrote Customer Service Repair Depot Programs to track product repairs, provide daily work orders to ensure FIFO repair of work. Provided reports to Engineering for circuit analysis and FCOs.• wrote programs to automate repairs of AM-300 Serial I/O boards, significantly reducing repair costs and significantly improved revenue and profit in far less turn around time.• wrote programs to automate repairs of Memory boards to identify the defective chip. Project included plug-in templates for each memory board type to isolate and printout defective chip and board location.• wrote programs to automate call center and track "Solved issue" reports. programs used computer heuristics to "learn" solutions to solved problems. Provided search capabilities for Problems, by Product and problem. Provided reports to management for employee productivity, Product problem areas, and engineering Trouble Report impact reporting.• wrote Programs to automate receiving dock operations resulting in eliminating a three month backlog with no increase in receiving dock personnel. Significantly improved tracking. worked with receiving dock personnel to understand their problems and code solutions to their problems.• wrote device drivers for the AM-300 SIO board to open cash register drawers• wrote device drivers for the AM-300 SIO board to open Fire Department Doors during Fire Alarms• designed and built programable S-100 diagnostic board for repair center.• wrote world's first Chinese Word Processing program "China-Vue"• wrote world's first Native Chinese Basic Language program Chinese Alpha Basicwww.alphamicro.com