Senior IT Executive with experience IT Technology with focus on development, infrastructure and operations, providing continuous improvements and positive outcomes to internal and external stakeholders. Adept communicator engaging employees across innovative environments and industries to increase productivity, reduce costs, drive bottom-lines, and improve customer satisfaction. Examples include:. Recognized previously unattainable growth rate goals with the transformative change that introduced accountability across the organization and identified unprofitable clients . Established a process to evaluate the potential profitability of clients and minimize risk with new performance metrics to match company objectives. Led a large software development to deploy an enterprise-wide trouble ticketing system with automated notification and resolution policies . Built a responsive IT team curated to fit technology roles and eager to assume task accountability; coached individuals and teams to ensure a positive fit and align the organization with the executive vision. Reduced the costs of project deliverables from over 30% to 6% of the budget with a Statement of Work process