- Provided excellent customer service to our catalog of clients and partners- Bolstered ability to manage multiple clients and projects simultaneously in a fast paced environment- Provide remote and onsite assistance to end-users relating to the use of existing and new technologies, hardware, and software - Displayed aptitude of IT security and ability to address policy violations- Contributed to company knowledge base and continually worked to keep documentation up to date- Microsoft CSP, AZURE, O365, Sharepoint- Experienced in HP, Cisco, SonicWALL, Oracle, Dell, Lenovo, Microsoft and more- Experience with virtualization technologies VMWare and Hyper-V- Heightened sense of PCI awareness based on established policies- Performed on-site visits with clients to assist in the implementations and refreshes of hardware and software components- Trained in switching and network communications- Developed understanding of Oracle systems- Interact with scheduled Datto backups and data storage systems- Coordinated with vendors on a regular basis- Trained in email administration systems like Barracuda and maintained a role as an O365 admin- Developed experience in an on-call position for around the clock support

- Acted as sole technician for San Diego county.- Maintained and performed hardware repairs on postage meters and PCs connected to devices- Ensured devices were communicating actively on pre existing WAN/LAN - Completed projects in conjunction with large commercial companies like Costco & Pitney Bowes- Travel on-site to perform technical maintenance for customers- Address and complete work orders on a daily basis- Participate in weekly conference calls to share ideas and maintain efficiency of the team- Communicate clearly with clients and customers- Document procedures in order to provide data to management