Matthew Prunty, Mba Email & Phone Number

Gardena, CA, US

Gardena, CA, US

Costa Mesa, California, United States

-Plan and implement call center strategies, set targets, and ensure proper staffing. Prepare call and answer scripts for employees and ensure that employees comply with all call center policies.-Measure key performance indicators (KPIs) like call abandonment, call waiting, and inbound calls.-Evaluate employee performance and assess their work. Provide.

Costa Mesa, California

• Prepares compliance audit data by compiling and analyzing internal and external information.
• Provides administrative support by implementing systems, procedures, and policies; completingprojects in support of compliance auditors.
• Minute-by-minute decisions to ensure resources are available to handle real time business demands.
• Updates job knowledge by participating in educational opportunities; reading professionalpublications.
• Enhances compliance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Costa Mesa, California

• Made reasonable procedure exceptions to accommodate unusual member requests.
• Developed effective relationships will various departments through clear communication.
• Provide accurate and appropriate information in response to member inquiries.
• Process policy amendments, payments, endorsements and cancellations.
• Build member satisfaction and brand loyalty through attentive measures and expanding knowledge base with regards to AAA products and services.
• Properly direct inbound calls in phone queues to improve call flow.

Gardena, California, United States

• As Executive Director I handle all HR, PR, and finance duties for the company. Outside the daily operations, I also consult with multimedia companies around the world on ways to attract new clients, social media, and.
• Manage a team of writers/editors.
• Troubleshoot computer hardware and software in relation to web site.
• Monitor servers to ensure stability within its mainframe.

Laguna Niguel, California

• Support the entire store operation from managing inventory and processing shipments to quality assurance and everything in between.
• Ensure your store is compliant through auditing, reporting and educating other team members on store operations.
• Identify operational gaps and implement solutions.
• Welcome customers, make them feel at home and help them explore inside the store.
• Deliver and maintain the best product displays and interactive demos for customers to experience.
• Be a knowledge source – demonstrate our products and services, answer billing questions and assist teammates in providing the best customer experience.

Laguna Niguel, California

• Analyze customer needs and present value-added solutions
• Inspire and excite customers about how our solutions can impact their lives
• Ensure that our customers leave our stores with the best solutions for their needs
• Deliver the best product set-up and coaching experience possible
• Provide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions
• Attend both formal and informal training to better understand our retail store operations and keep up with company, market, and industry trends

Stanton, California

• Engage consumers to generate awareness and excitement for various products.
• Supervise team of courtesy clerks; ensuring members’ needs.
• Work with Asset Protection to ensure theft and shrinkage is kept to a minimum, while maximizing productivity and sales.
• Train personal on company policy and best practices.
• Create interactive promotions to help build awareness of new merchandise and services being offered.

Orange County, California Area

Familiarizing yourself with the company’s mission, vision, and goals.Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.Educating customers, retailers, and distributors about our products.Creating website and social media content in order to drive brand awareness and attract new customers.Building rapport.

Santa Ana, California

• Work side-by-side with developers to correct in-game script issues.
• Thoroughly test products to insure the best quality for people of all ages to enjoy.
• Worked with developers on PlayStation Portable (PSP) and PlayStation 2 platforms.
• Diagnose errors within products and drafted reports to inform the development team about any issues.
• Compiled projects specifications and issues and entered them into their database for records (Data entry).
• Projects: Disgaea 2 DLC, Sakura Wars: So Long, My Love and Last Rebellion

Orange County, California Area

• Position displays in key, high traffic locations to increase sales potential.
• Provide accurate and tmely reports to acknowledge sales and product performance.
• Build relationships with store personnel; address stock and pricing issues.
• Develop cross promotional opportunities to boost product knowledge and to promote client’s product.

Carson, California

• Led a team of sales associates to increase sales by 3%, which solidified the store's rank as the highest revenue producer in California (2005).
• Devised creative ways to communicate store incentives, such as the Target credit card, and encouraged customer feedback through surveys.
• Perform department audits, transitions and planogram maintenance.
• Trained new employees for various departments within the store.
• Assisted in interviewing potential candidates for employment.
• Work with Asset Protection & Management to ensure theft is kept to a minimum, while maximizing productivity.

Master Of Business Administration (M.B.A.), Finance, General

Bachelors, Information Technology-Security

Associates, Business Administration