Matthew Prunty, Mba Email and Phone Number
Gardena, CA, US
Matthew Prunty, Mba's Location
Gardena, California, United States, United States
Matthew Prunty, Mba's Contact Details
Matthew Prunty, Mba work email
- Valid
- Valid
Matthew Prunty, Mba personal email
n/a
About Matthew Prunty, Mba
Experienced Scheduling Coordinator with a demonstrated history of working in the telecommunications industry. Skilled in Social Media, Online Marketing, Digital Media, Creative Writing, and Content Management. Strong information technology professional with a Master of Business Administration (M.B.A.) focused in Finance, General from Strayer University.
Matthew Prunty, Mba's Current Company Details
Aaa Auto Club Enterprises
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Insurance Underwriter
Gardena, CA, US
- Website:
- careers.ace.aaa.com
- Employees:
- 6691
Matthew Prunty, Mba Work Experience Details
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Insurance UnderwriterAaa Auto Club EnterprisesGardena, Ca, Us
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Call Center SupervisorAaa Auto Club EnterprisesGardena, Ca, Us -
Onboarding Support SupervisorAutomobile Club Of Southern California Dec 2022 - PresentCosta Mesa, California, United States-Plan and implement call center strategies, set targets, and ensure proper staffing. Prepare call and answer scripts for employees and ensure that employees comply with all call center policies.-Measure key performance indicators (KPIs) like call abandonment, call waiting, and inbound calls.-Evaluate employee performance and assess their work. Provide feedback to help employees improve their performance.-Oversee call center agents, including hiring and training new employees. Ensure that employees are meeting quotas, providing quality customer service, and making their required calls.-Mentor employees who are having trouble handling the workload. Organize seminars and workshops for employees to attend.
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Real-Time Adherence CoordinatorAutomobile Club Of Southern California Oct 2018 - Dec 2022Costa Mesa, California• Prepares compliance audit data by compiling and analyzing internal and external information.•Provides administrative support by implementing systems, procedures, and policies; completingprojects in support of compliance auditors.•Minute-by-minute decisions to ensure resources are available to handle real time business demands.•Updates job knowledge by participating in educational opportunities; reading professionalpublications.•Enhances compliance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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Policy Service SpecialistAutomobile Club Of Southern California Jul 2017 - Oct 2018Costa Mesa, California• Made reasonable procedure exceptions to accommodate unusual member requests.• Developed effective relationships will various departments through clear communication.• Provide accurate and appropriate information in response to member inquiries.• Process policy amendments, payments, endorsements and cancellations.• Build member satisfaction and brand loyalty through attentive measures and expanding knowledge base with regards to AAA products and services.• Properly direct inbound calls in phone queues to improve call flow.
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Business OwnerGaming Evolution Mar 2003 - PresentGardena, California, United StatesAs Executive Director I handle all HR, PR, and finance duties for the company. Outside the daily operations, I also consult with multimedia companies around the world on ways to attract new clients, social media, and technical expertise on interactive media.• Manage a team of writers/editors.• Troubleshoot computer hardware and software in relation to web site.• Monitor servers to ensure stability within its mainframe.
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Retail Support SpecialistVerizon Wireless Jun 2015 - May 2017Laguna Niguel, California• Support the entire store operation from managing inventory and processing shipments to quality assurance and everything in between.• Ensure your store is compliant through auditing, reporting and educating other team members on store operations. • Identify operational gaps and implement solutions.• Welcome customers, make them feel at home and help them explore inside the store.• Deliver and maintain the best product displays and interactive demos for customers to experience.• Be a knowledge source – demonstrate our products and services, answer billing questions and assist teammates in providing the best customer experience. -
Retail Solutions SpecialistVerizon Wireless Aug 2014 - Jun 2015Laguna Niguel, California• Analyze customer needs and present value-added solutions• Inspire and excite customers about how our solutions can impact their lives• Ensure that our customers leave our stores with the best solutions for their needs• Deliver the best product set-up and coaching experience possible• Provide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions• Attend both formal and informal training to better understand our retail store operations and keep up with company, market, and industry trends• Support daily business operations, including processing customer transactions and auditing cash receipts daily
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Department ManagerSam'S Club Nov 2010 - Mar 2015Stanton, California• Engage consumers to generate awareness and excitement for various products.• Supervise team of courtesy clerks; ensuring members’ needs.• Work with Asset Protection to ensure theft and shrinkage is kept to a minimum, while maximizing productivity and sales.• Train personal on company policy and best practices.• Create interactive promotions to help build awareness of new merchandise and services being offered. -
Brand AmbassadorMosaic Sales Solutions Oct 2009 - Jul 2012Orange County, California AreaFamiliarizing yourself with the company’s mission, vision, and goals.Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.Educating customers, retailers, and distributors about our products.Creating website and social media content in order to drive brand awareness and attract new customers.Building rapport with customers and vendors. -
Script EditorNis America, Inc. Jan 2010 - Sep 2010Santa Ana, California• Work side-by-side with developers to correct in-game script issues. • Thoroughly test products to insure the best quality for people of all ages to enjoy.• Worked with developers on PlayStation Portable (PSP) and PlayStation 2 platforms.• Diagnose errors within products and drafted reports to inform the development team about any issues.• Compiled projects specifications and issues and entered them into their database for records (Data entry).• Projects: Disgaea 2 DLC, Sakura Wars: So Long, My Love and Last Rebellion -
Territory AssistantReps4Hire: Manufacturer Sales Reps, Wholesale Distribution Jan 2007 - Apr 2009Orange County, California Area• Position displays in key, high traffic locations to increase sales potential.• Provide accurate and tmely reports to acknowledge sales and product performance.• Build relationships with store personnel; address stock and pricing issues.• Develop cross promotional opportunities to boost product knowledge and to promote client’s product. -
Department ManagerTarget Nov 2000 - Dec 2006Carson, California• Led a team of sales associates to increase sales by 3%, which solidified the store's rank as the highest revenue producer in California (2005).• Devised creative ways to communicate store incentives, such as the Target credit card, and encouraged customer feedback through surveys.• Perform department audits, transitions and planogram maintenance.• Trained new employees for various departments within the store. • Assisted in interviewing potential candidates for employment.• Work with Asset Protection & Management to ensure theft is kept to a minimum, while maximizing productivity.• Performed yearly inventory checks, plus data entry.
Matthew Prunty, Mba Skills
Digital Media
Social Networking
New Media
Social Media Marketing
Content Strategy
Social Media
Video Games
Blogging
Publishing
Content Management
Public Relations
Facebook
Creative Writing
Online Marketing
Video Editing
Press Releases
Microsoft Office
Microsoft Word
Microsoft Powerpoint
Microsoft Publisher
Photoshop
Digital Marketing
Customer Service
Sales
Training
Retail
Technical Support
Data Entry
Inventory Management
Problem Solving
Management
Team Building
Account Management
Leadership
Gaming
Customer Satisfaction
Customer Relationship Management
Consumer Electronics
Time Management
Adaptability
Kronos Timekeeping
Kronos Wfc
Telecommunications
Asset Protection
Interactive Media
Business Administration
Matthew Prunty, Mba Education Details
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Finance, General -
Information Technology-Security -
Business Administration
Frequently Asked Questions about Matthew Prunty, Mba
What company does Matthew Prunty, Mba work for?
Matthew Prunty, Mba works for Aaa Auto Club Enterprises
What is Matthew Prunty, Mba's role at the current company?
Matthew Prunty, Mba's current role is Insurance Underwriter.
What is Matthew Prunty, Mba's email address?
Matthew Prunty, Mba's email address is mp****@****.rr.com
What schools did Matthew Prunty, Mba attend?
Matthew Prunty, Mba attended Strayer University, American Intercontinental University, American Intercontinental University.
What skills is Matthew Prunty, Mba known for?
Matthew Prunty, Mba has skills like Digital Media, Social Networking, New Media, Social Media Marketing, Content Strategy, Social Media, Video Games, Blogging, Publishing, Content Management, Public Relations, Facebook.
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