Marcela Prokop Švejdová
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Marcela Prokop Švejdová Email & Phone Number

Process Owner, ITSM and People and Culture at Stora Enso
Location: Ostrava, Moravia-Silesia, Czech Republic 5 work roles 2 schools
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Current company
Stora Enso
Role
Process Owner, ITSM and People and Culture
Location
Ostrava, Moravia-Silesia, Czech Republic
Company size
8301 employees

Who is Marcela Prokop Švejdová? Overview

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Marcela Prokop Švejdová is listed as Process Owner, ITSM and People and Culture at Stora Enso, a company with 8301 employees, based in Ostrava, Moravia-Silesia, Czech Republic. AeroLeads shows a matched LinkedIn profile for Marcela Prokop Švejdová.

Marcela Prokop Švejdová previously worked as Exp IT Service Manager, eFlowOnline at Stora Enso and IT System Manager, PartnerWeb at Stora Enso. Marcela Prokop Švejdová holds Bachelor'S Degree, English In Business from University Of Ostrava.

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Stora Enso

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Profile bio

About Marcela Prokop Švejdová

Dedicated, customer-focused professional with a passion for customer service and a meticulous eye for detail, I excel in fostering a positive team environment. Currently, I serve as an Experienced Service Manager at Stora Enso, a frontrunner in renewable solutions across packaging, biomaterials, and wood construction. With over 15 years of experience in IT and digital learning, I am well-versed in ITIL frameworks. My expertise lies in custom-build customer portals connected to a bespoke ERP system. My responsibilities include managing business change requests, vendor relations, and overseeing the work of developers and system integrations. My project experience and skills were honed through the participation in multiple large-scale IT projects and especially in development of eFlowOnline, a cutting-edge customer portal custom-built from ground up.

Current workplace

Marcela Prokop Švejdová's current company

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Stora Enso
Stora Enso
Process Owner, ITSM and People and Culture
Ostrava, Moravian-Silesian Region, CZ
Website
storaenso.com
Employees
8301
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5 roles · 24 years

Marcela Prokop Švejdová work experience

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Process Owner, Itsm And People And Culture

Stora Enso

Ostrava, Moravian-Silesian Region, CZ

Exp It Service Manager, Eflowonline

Current
Stora Enso

Ostrava, Moravia-Silesia, Czechia

Service Manager | Senior Service Specialist | Business Analyst Directed Change Management and ongoing enhancement of the eFlowOnline and PartnerWeb portals, tailoring innovative solutions to meet business requirements. A crucial role in the four-year development of eFlowOnline from the ground up, leveraging an agile methodology to ensure rapid deployment.

Dec 2019 - Present

It System Manager, Partnerweb

Stora Enso

Ostrava, Moravia-Silesia, Czechia

System Manager for a tailor-made web portal for customers directing Incident Management, Change Management, Release Management based on business requirements and customer needs. Contribution to several large-scale projects.

Jan 2010 - Dec 2019

It Service Desk Analyst

Stora Enso

Ostrava, Moravia-Silesia, Czechia

Business Application Service Desk Analyst for custom ERP. Incident Management - registration of problems reported by customers, analysis and allocation according to the problem category, monitoring of unresolved problems, communication with customers.

May 2008 - Dec 2009

Sales Administrator

Bw Arms S.R.O.

Skalica, Trnava Region, Slovakia

Sales Administrator at BW Arms s.r.o., a wholesale company specialized in sensitive products for the civilian market in Slovakia. Key Responsibilities: Engage in correspondence with international and domestic suppliers and customers, ensuring clear and professional communication. Efficiently manage logistics related to shipments and transports.

2002 - 2008 ~6 yrs
Team & coworkers

Colleagues at Stora Enso

Other employees you can reach at storaenso.com. View company contacts for 8301 employees →

MS Martina Skrisovska Fcca Martina Skrisovska Fcca Colleague at Stora EnsoOstrava - Město, Moravia-Silesia, Czechia, Czech Republic View → JH Janne Haapala Janne Haapala Colleague at Stora EnsoFinland, Finland View → AB Andreas Bertils Andreas Bertils Colleague at Stora EnsoAvesta, Dalarna County, Sweden, Sweden View → MT Marcin Turowski Marcin Turowski Colleague at Stora EnsoLubartowski, Lubelskie, Poland, Poland View → JC Julio Carpena Julio Carpena Colleague at Stora EnsoGhent Metropolitan Area, Belgium View → FC Fredrik Carlsten Fredrik Carlsten Colleague at Stora EnsoVärmland County, Sweden, Sweden View → TR Timo Riuttanen Timo Riuttanen Colleague at Stora EnsoFinland, Finland View → HP Hirsimaki Patrik Hirsimaki Patrik Colleague at Stora EnsoSweden, Sweden View → RK Raino Kauppinen Raino Kauppinen Colleague at Stora EnsoLappeenranta sub-region, South Karelia, Finland, Finland View → 宋 宋国军 宋国军 Colleague at Stora EnsoChangzhou, Jiangsu, China, China View →
2 education records

Marcela Prokop Švejdová education

Diploma With A Specialization In Agricultural Management, Management In Agriculture

Secondary Agricultural School
FAQ

Frequently asked questions about Marcela Prokop Švejdová

Quick answers generated from the profile data available on this page.

What company does Marcela Prokop Švejdová work for?

Marcela Prokop Švejdová works for Stora Enso.

What is Marcela Prokop Švejdová's role at Stora Enso?

Marcela Prokop Švejdová is listed as Process Owner, ITSM and People and Culture at Stora Enso.

Where is Marcela Prokop Švejdová based?

Marcela Prokop Švejdová is based in Ostrava, Moravia-Silesia, Czech Republic while working with Stora Enso.

What companies has Marcela Prokop Švejdová worked for?

Marcela Prokop Švejdová has worked for Stora Enso and Bw Arms S.R.O..

Who are Marcela Prokop Švejdová's colleagues at Stora Enso?

Marcela Prokop Švejdová's colleagues at Stora Enso include Martina Skrisovska Fcca, Janne Haapala, Andreas Bertils, Marcin Turowski, and Julio Carpena.

How can I contact Marcela Prokop Švejdová?

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What schools did Marcela Prokop Švejdová attend?

Marcela Prokop Švejdová holds Bachelor'S Degree, English In Business from University Of Ostrava.

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