Michael Scharetg Email & Phone Number

Petaluma, California, United States

San Mateo, California, United States

* Interfaced with internal stakeholders to gather necessary customer account setup information, documents and forms.* Processed internal orders for materials.* Communicated with external vendors for fulfillment of customer orders.

South San Francisco, California, United States

Respiratory Division (Primarily XOLAIR® and ESBRIET®)Genentech offers programs to help patients receive access to its proprietary life-saving medicines.* Worked in the Respiratory Division responsible for meeting Genentech’s commitment to serve patients* Responsible to contact insurance companies on behalf of patients to identify eligibility and obtain benefits* Identified coverages for specialty prescription medicines, coverage limits, and pre-authorization requirements* Discern Deductibles and Out-Of-Pocket Maximums for each insured patient * Made notations in Genentech’s proprietary database (“Lightening” by SalesForce) of my findings* Transferred information to Case Management Team to follow up with patient and Doctor’s offices directly* Maintained the accuracy and integrity of patient and insurance information to best serve their needs* Completed rigorous 6-week Genentech Training Program

Pacifica, California, United States

Part-time During College* Checked daily voicemail messages to identify reservation and catering requests* Returned calls to confirm dates & times, answer questions, get information and provide catering pricing* Provided background and story of Lovey’s which is an authentic Old English Tea Shoppe * Worked with owner to insure the reservation book was up to date * Managed reservations so that the small dining-room was filled to capacity but did not require long wait times* Project management of catering requests for bridal showers etc. but also local companies like Autodesk in SF* Delivered catering food/tea service and provided either full tea service or instructions to customers

Santa Rosa, California, United States

Part-time During College*Transported customer deliveries from the restaurant to a customer's desired location *Performed the final checks on a restaurant's product before delivering items to the customer*Processed cash or card payments and return change when necessary

San Francisco Bay Area

Between High School & College* Answered telephone inquiries about the services offered by Cunningham Moving & Storage* Calendared estimate visits by the Estimating Team keeping in mind geography and travel flow in the Bay Area* Scheduled moves allowing enough time for trucks and teams to arrive and do the job * Office work such as filing and general clerical tasks

Fire Science/Fire-Fighting, 3.5 Gpa

Activities and Societies: EMT program* Earned certificate of completion for the Emergency Medical Technician (EMT) course. * Completed.

Sociology, 3.5 Gpa

Activities and Societies: Football Team* Student Athlete for SRJC Football Team * Completed coursework in Sociology, Psychology.

High School, 3.2 Gpa

Activities and Societies: Football & Basketball Team* Graduated with 3.2 overall GPA * Student Athlete all 4 years: Football and Basketball