Staff Augmentation assisting Internal Audit to verify and document compliance with required IT security controls in preparation for IT SOX and RegSCI/CFTC certification.

Program implementation and maturity planning of Third Party Risk Management program for major Atlanta-based corporation.

Manage Third Party Risk Management (TPRM) teams performing consulting services which include: • Program current state and maturity assessments, improvement and implementation guidance by defining priorities, timelines and resource needs to maximize program value and effectiveness.• Design contractual KPIs/KRIs and other performance reporting requirements.• Develop scorecards and dashboards for stakeholder risk visibility, program governance and third party security compliance.

Launch Third Party Risk Management Office as member of Procurement to:• Integrate and manage identified risk assessment processes prior to on-boarding.• Provide contractual input for SLAs/KPIs, security, and reporting requirements.• Deliver life-cycle reporting of third party service risk, control implementation, and contractual and regulatory compliance to provide stakeholder visibility and audit compliance.

• Re-engineered IT standard and control exception process with recurring status reporting and resolution accountability.• Recommend risk mitigation and security implementations for hardware and software changes

Initiation of a IT Vendor Risk Management program in the Office of the CISO focused on data security, system access and availability of services which included:• Documented and repeatable due diligence processes for verification of control and business continuity and disaster recovery planning, implementation and testing.• Development of stratification table to score services based on inherent risk to define requirements for documentation and evidence, degree of diligence, approval escalation, and monitoring.• Robust program governance and oversight capabilities.

Tier 3 Service Desk supporting over 5,000 worldwide Time Warner employees. Trained and mentored service desk members, process documentation, knowledge base maintenance and system administration.

Delivered multi-site deskside support for 800+ users across all divisions of Turner Broadcasting, including CNN, Netops, Turner Sports, Turner Studios and Turner Entertainment Networks.• Developed high-availability hardware plan for business critical systems of Netops on-air support systems, reducing after-hours calls 75%.• Developed chain-of-custody and end-of-life processes resulting in 95% reduction to hardware, software and data loss by affected groups.• Configured, tested and deployed PC hardware, department specific software images and smart-phones. Quality assurance tested and deployed internally developed applications.• Reduced system access time 80% and decreased related calls 90% as an integral member of Citrix Mainframe project providing shared machine access for 180+ user department.

• Delivered deskside support of Windows platform PC’s on HP, IBM and Dell desktops and laptops.• Managed all systems, tape backups and telecom support for satellite office of major law firm.• Conducted 200+ PC replacement including rollout of new software and related components.