Matthew Stone Email & Phone Number

Hayes

Hayes

• Answering incoming calls• First point of contact for all engineers• Routing engineers work for the next day, whether that be repairs, installs or services• Updating customer details on the in-house system, currently Wildebeest• Dealing with customer queries• Assist other team members when required• Calling customers about services that need to be booked in• Calling customers about engineers being unable to attend repairs/installs• Other adhoc work as required

Slough, United Kingdom

• Answering incoming calls• First point of contact for all customers• Answering customer text and video chats• Responding to customer comments on Facebook and Twitter• Updating customer details on the in-house system, formerly BCS and now RForce• Writing emails/letters for customers• Dealing with customer queries• Dealing with complaints and transferring to CSM Team• Assist other team members when required• Calling customers about Service Schedule work that is due• Calling customers about special offers on the Dacia range• Calling customers about enquiries made for new cars and vans

• Answering incoming calls• First point of contact for all customers• Updating customer details on the in-house system, DA’s ACI• Book on emails and faxes for customers• Working out prices for customers and other depots• Reports for customers and management• Train new staff• Assign work to members of the Adhoc team• Dealing with customer invoice and other queries• Dealing with complaints, investigating and resolving • Assist other teams when required

• Answering incoming calls and making outbound cold calls• First point of contact for all customers• Updating customer details on the in-house system, Target Bluechip• Evaluate cases to see if they are viable and advise customers• Work to targets including amount of leads taken per month and calls per day• Reports for management and directors• Training creating rotas and assigning work for the telesales team• Filing

• Answering all incoming calls • First point of contact for all customers • Processing orders received via phone, fax and email• Dealing with complaints, investigating and resolving • Copying delivery notes and invoices for customers and head office• Updating customer details and delivery information on in-house system• Creating rotas for the team ensuring maximum answer-phone coverage• Filing

• Answering all inbound calls from customers and resolving any issues • Constant liaison with all suppliers and customers• Filing• Inputting of collection notes of dirty linen from customers• Generating packing sheets for the factory to pack • Inputting the completed packing sheets • Generate delivery notes for the drivers• Producing KPI and Service Standards Reports for head office. • Matching up delivery notes to purchase orders • Placing orders for chemicals, linen, stationary, parts, and first aid equipment.• Stock taking, cash and cheque handling when necessary• Checking of collection delivery notes of customers to ensure we sent the correct amount of linen • Generating invoices ensuring accuracy

• Answering all inbound calls from customers• Resolving all issues • Constant liaison with engineers• Filing• Liaising with suppliers• Matching up call sheets from customers to engineers

Computer Studies

Activities and Societies: City & Guilds Level II

Art & Design

Activities and Societies: BTec Pass

Education record

Activities and Societies: 10 GCSE