Matthew Stone Email & Phone Number

Hayes

Hayes

• Answering incoming calls
• First point of contact for all engineers
• Routing engineers work for the next day, whether that be repairs, installs or services
• Updating customer details on the in-house system, currently Wildebeest
• Dealing with customer queries
• Assist other team members when required

Slough, United Kingdom

• Answering incoming calls
• First point of contact for all customers
• Answering customer text and video chats
• Responding to customer comments on Facebook and Twitter
• Updating customer details on the in-house system, formerly BCS and now RForce
• Writing emails/letters for customers

• Answering incoming calls
• First point of contact for all customers
• Updating customer details on the in-house system, DA’s ACI
• Book on emails and faxes for customers
• Working out prices for customers and other depots
• Reports for customers and management

• Answering incoming calls and making outbound cold calls
• First point of contact for all customers
• Updating customer details on the in-house system, Target Bluechip
• Evaluate cases to see if they are viable and advise customers
• Work to targets including amount of leads taken per month and calls per day
• Reports for management and directors

• Answering all incoming calls
• First point of contact for all customers
• Processing orders received via phone, fax and email
• Dealing with complaints, investigating and resolving
• Copying delivery notes and invoices for customers and head office
• Updating customer details and delivery information on in-house system

• Answering all inbound calls from customers and resolving any issues
• Constant liaison with all suppliers and customers
• Filing
• Inputting of collection notes of dirty linen from customers
• Generating packing sheets for the factory to pack
• Inputting the completed packing sheets

• Answering all inbound calls from customers
• Resolving all issues
• Constant liaison with engineers
• Filing
• Liaising with suppliers
• Matching up call sheets from customers to engineers

Computer Studies

Activities and Societies: City & Guilds Level II

Art & Design

Activities and Societies: BTec Pass

Education record

Activities and Societies: 10 GCSE