Michael Ptaschnik Email & Phone Number

Norwood, Massachusetts, United States

Cincinnati, Ohio, United States

- Lead a national call center of 80+ agents and managers in many areas including Logistics, Scheduling, Training and Development and Client Relations.- Provide analysis and strategy to guide company from an abandon rate over 12% to consistently under 5% since being promoted to Operations Manager.- Manage over 100 campaigns by communicating directly with clients, creating scripts, training agents, daily reporting and call taking.

- Hosted weekly podcast that streamed on Spotify, Apple Music and other platforms.- Reached an audience of over 1,000 regular listeners.

Foxboro, Massachusetts

- Manage all aspects of retail operations including Sales, Customer Service, Pharmacy Operations, Staffing, Inventory, Environmental Responsibility and Logistics.- Worked for CVS as a Pharmacy Technician from 2003-2009 and was recruited back by former managers.

Foxboro, Ma And Mansfield, Ma

- Manage a 60+ car office in all areas including Customer Service, Marketing, Logistics, Training and Finance.- Consistently Ranked #1 in sales out of 25 Representatives in the Area.- Consistently Ranked in the Top 5% in sales out of 200 Representatives in the Boston Region.

Westfield, Massachusetts, United States

- Completed a 40-week Operations Leader in Development rotational program in Warehouse Operations Management. - Manage all shipping operations for a 520,000 square foot distribution center that ships over 1 million cases of frozen goods weekly to grocery/retail stores all over the Northeast.- Direct, coach and supervise over 150 employees daily regarding Safety, Quality, Attendance and Productivity. - Coordinate staffing and scheduling for the distribution center to fulfill our business needs.

Mansfield, Ma

- Manage a $1 million inventory of prescription drugs and medical supplies.- Fulfill pharmacist duties such as inputting written prescriptions, filling and dispensing them.- Provide customer service, communicate with patients over the phone and facilitate pharmacist consultations.

Foxboro, Ma

- Coordinate New England Revolution player and mascot appearances by managing a team of over 30 interns and having constant communication with players and coaches.