Design Leadership• Bringing eclectic groups of people together designing solutions that exceed expectations• Working with executives, product managers, designers, and developers to leverage the power of people with design thinking to optimize solutions• Shaping customer, market, and technology context into a clear vision of the UX and design roadmap• Engaging executives, leaders and inspiring team members• Building people and orgs by shifting control to the team, elevating competence, boosting collaboration, and supporting cultivationDesign Operations• Optimizing frictionless UX across products and services that empower and delight customers• Enhancing team excellence by improving skills, enabling T-shaped players, baking in best practices, deliver designs & work with executives to solution, and delegating decision-making• Scaling design operations by developing repeatable, scalable approaches to optimize work. Scaling focuses on feedback loops, transparency, customer context, tools, competence, creating communities of practice, and embedding design as a mindset• Optimizing processes by using value metrics, tweaking tools, creating a toolbox, embedding user context, and automating on-time customer information• Nudging organizational change by creating a movement, workshops, streamlining meetings, negotiating, and enhancing decision-making.• Growing and aligning people with training, performance management, and team-oriented outcome incentives• Accelerating technology enablement with appropriate design tools, design systems, toolboxes, and developer integration from product management through release engineeringHuman Experience Design• Driving strategic innovation and relentlessly raises the solution potential• Covering strategic to production design process across market, customer, & user research, analysis & communication, solutioning & design, development & testing, and release & customer acceptance• Experience working for boutique consultancies, product companies, and startups• Ensuring successful solutioning and delivery. Facilitating executives & leaders to design and deliver client specific strategies. Designing solutions to exceed customer expectations. Embedding a behavior of inspect and adapt with feedback loops.• Exceling in the fuzzy and chaotic areas that require the synthesis of information into a clear vision. Getting teams of people to create exceptional design solutions by understanding the context of the customer’s experience, business expectations, limits of technology, time, and resources.