Michael Pullen Email & Phone Number

Boston, MA, US

Beaverton, Oregon, US

Product Acceleration leader* Leader focused on the definition and point of view for Product Acceleration consulting and service delivery* Group manager for large strategy and design projects* Platform Experience Design capabilities manager - defining best practices and skilling up strategy & design team* User experience principal and client lead* Banking.

Glen Allen, VA, US

• Director and Lead consultant on client projects in 3 of 18 solution areas: Digital Business Transformations, Agile, and UXD
• Build and create Apex CS solutions intellectual property to train and enable consultants to hit the ground running and provide the client with the latest and greatest best practices across all industries: examples are.
• Assist and support sales to listen to client needs and describe Apex Consulting Services that meet their needs, supply presentation material and additions to statements of work

Glen Allen, VA, US

Equifax-- An Apex Systems formerly LeapFrog Systems Project --Digital Business Transformation Coach and Client Engagement Lead* Led client executives, leaders, and a team of consultants to design and execute an organizational alignment, operational improvements, agile mindset changes, leadership pivot, and delivery team level engagement* Coached.

Glen Allen, VA, US

LeapFrog Systems delivers enterprise digital transformation projects with elite teams of trusted player/coaches.- We work with executives and their organizations to embed design and design thinking into their processes- We help highly technical, successful organizations to become more agile and more capable of meeting customer needs and exceeding their.

Glen Allen, VA, US

Embrace Home Loans-- A LeapFrog Systems project --Digital Business Transformation Coach and Client Engagement Lead* Coached executives, transformation leaders and delivery team members to apply agile approaches and scaling models to their transformation* Coached product owner with adapting new techniques to facilitate product teams and executives to.

Glen Allen, VA, US

Massachusetts Medical Society-- A LeapFrog Systems project --Digital Business Transformation Coach and Client Engagement Lead* Led client leaders to design and execute an organizational alignment, operational improvements, and delivery team level engagement* Coached transformation leaders and delivery team members in the publishing business unit* Created.

Glen Allen, VA, US

Ericsson -- A LeapFrog Systems project --Leading the effort to modernize a 15 year old overly generalized enterprise class billing software. Architecting a solution to move from current web-based Microsoft stack to a web Java stack. Redesigning the existing Product Catalog and Customer Care applications to be touch-enabled and responsive across all devices.

Glen Allen, VA, US

Putnam Investments-- a LeapFrog Systems project --* Digital Transformation at Putnam Investments by enabling sales systems, empowering data science and establishing UX standards and best practices:* Sales Enablement and Onboarding Design: Created tools that enable and empower key roles/personas through the sales process to execute on the company’s.

Metratech is now part of Ericsson-- a FrictionlessDesign project --Managed external vendor design team.Architected user interface architecture for enterprise class product and billing application.Embedded user experience and product design into the development process.* Designed configurable and extendable end user online bill pay. Defined UI architecture.

• frictionless design is a user experience design firm that works with companies to create the right product the first time, on time.Information Analysis
• Designed a new product for real-time unstructured data analytics, enabling users to monitor 1000's of customer conversations to make actionable insightsEducational Content
• Researched and designed assessment UI for secondary educationIndustry Analyst company
• Coach on business strategy; website strategy and content presentation; design and implement website to present cross product analysis; design minimal visual language to enhance and focus on contentFinancial software.
• Marketing communications, sales content, proposal writing
• Product management, organizational alignment and execution

Iron Mountain--a frictionless design project--Worked with product management to identify key information displays.Designed executive dashboard in Tibco Spotfire.Participated in usability studies and design updates.

Luminoso Technologies, Inc.--a frictionless design project--Won new product design project.* Worked with product manager and executives to explore design opportunities, provide a design vision and coordinate with development team.* Designed a new product for real-time unstructured data analytics, enabling users to monitor 1000's of customer conversations.

• Walch Education--a frictionless design project with OnVelocity--Educational Content
• Researched and designed assessment UI for secondary education
• The design emulated SBAC and PARCC interaction and visual standards to provide students with a practice environment similar to the tests
• Created design using HTML/CSS based on Bootstrap

BuysideFX--a frictionless consulting project--Won multiple contracts.Coached and facilitated negotiations between founders.Provided out of the box visions for delivering a foreign exchange application.A Foreign Exchange trading software company- exploring an agreed upon Marketing communications approach to complex parts of the product- working with the.

• Sepaton--a frictionless design project--Won contract to design the next generation massive storage management console.Embedded design and led agile approach to new development.Massive Enterprise Storage company
• Designed an enterprise storage system user interface to manage daily outages, additions and configurations.
• Worked with product manager to design the next generation application: explored the design space and select appropriate designs for the new product
• Designed a responsive system that would allow users to work across multiple monitors or on a small tablet using Bootstrap (HTML/CSS)
• Lead new product design teams and work to embed the design process into the development organization using the agile process; Introduced, taught and ran the UI scrum team
• Interview subject matter experts on the work to understand daily and less frequent tasks and business processes

• Simplified product management and product design processes. Facilitated agile development teams for product delivery. Managed and coordinated founder and stakeholder communication with the team. Facilitated team to.
• Explored vision and designs for the writing of marketing, proposals, and product ideas. Engaged client to validate ideas and demo product.
• Worked with CEO and CMO to decide on the best approach to demonstrate the product and underlying power of the business rules to offload repetitive work; sketched and designed multiple solutions to compare and identify.

Burlington, MA, US

Responsible for transforming product teams to focus on user workflows instead of features. Embedded design and user center approaches into development teams.Successfully redesigned financial adviser web application to meet and exceed clients expectations. Delivered and implemented with no training and no increase to the help desk.* Led and built user.

New York, NY, US

* Led and built user experience team in the Boston office* Led design on the next generation trading application. * Designed the flexibility and speed necessary for institutional brokerages to work from one system for order management and execution management. * Allowed the system to be configured to meet any portfolio managers work flow and minimized the.

New York, NY, US

• Led the integration of the design process in the company.
• Managed the suite release of database vulnerability products. Rebranded individual products into a suite release. Created marketing materials for brochures and sales presentations.
• Defined the repackaging of the suite. Redesigned the website to meet the new suite requirements.
• Designed product interactions for new releases.

Lowell, MA, US

• Managed and integrated user experience team into the development teams. Led rebranding effort of the application suite.
• Identified requirements and assisted in UI architectural decisions. Provided vision for future product design initiatives. Created and maintained consistency of user experience across suite. User Tested application..
• Identified requirements and assisted in UI architectural decisions. Provided vision for future product design initiatives.
• Created design systems, ui component libraries, and maintained consistency of user experience across suite.
• Integrated/merged design of purchased code into the suite for HR and Payroll.
• Led product and user interface design on 40+ projects. User Tested applications. Maintained and Updated Personas and Use Case development.

Waltham, MA, US

* Managed the production of the Customer Experience Analysis projects across internal and external, designers, analysts, and printing houses* Performed consulting services to review, critique and consult on Web architecture, interaction design and content development and delivery to leading online financial services and retail internet companies* Designed.

Led an 8-person analysis and design team to collaboratively create a new health benefit management system for a 6 million-member national health insurerLed a 6-person analysis and design team to create a customer service system for a national home health care company

Cambridge, MA, US

Performed knowledge elicitation tasks on military operations in the army. Designed an intelligent tutoring system for an unencumbered virtual reality system.

Ms&Bs, Industrial Engineering/ Operations Research & Human Factors

Exchange, Industrial Engineering