Mpume Shangase Email & Phone Number

Saint John, Nb, Ca

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Performing all or some of the following duties in all roles with varying levels of responsibility:• Develop and implement project plans for integrating technology into the curriculum.• Collaborate with other teachers and IT staff to identify and implement technology solutions for classroom use.• Conduct research on best practices in technology integration and project management methodologies.• Identify and manage project risks, including budget constraints and timeline challenges.• Monitor and track progress of technology projects and communicate updates to stakeholders.• Provide training and support to other teachers on using technology in the classroom.• Evaluate and select technology tools and resources to support learning objectives.• Utilize data analysis to measure the effectiveness of technology integration and make data-driven decisions for future projects.• Manage the procurement and maintenance of classroom technology equipment.• Ensure compliance with data privacy and security regulations in all technology projects.

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• Led a team of 5 teachers, overseeing the academic and personal development of Year 6 students, ensuring a cohesive and supportive learning environment.• Coordinated the planning and execution of the curriculum, aligning educational goals with school standards while promoting innovative teaching methods.• Served as the primary liaison between faculty, students, and parents, enhancing communication and fostering a community focused on student success.• Managed and resolved conflicts among students and staff, implementing solutions that promoted a positive and productive classroom atmosphere.• Organized and chaired meetings to review educational strategies, student progress, and to support the professional development of teachers.• Monitored and analyzed student performance data to guide instructional practices and improve learning outcomes.

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• Develop and maintain project plans to improve customer service processes and procedures.• Collaborate with cross-functional teams to identify and implement customer service improvements.• Monitor and analyze customer service metrics and data to identify areas for improvement.• Identify and manage project risks, including budget constraints and timeline challenges.• Communicate updates on customer service projects to stakeholders and management.• Provide training and support to other customer service representatives on new processes and procedures.• Manage multiple customer service projects simultaneously and prioritize workload.• Ensure compliance with customer service standards and procedures.• Utilize project management software to manage tasks and track progress of customer service projects.• Evaluate customer feedback and make data-driven decisions for future customer service initiatives.

Higher Certificate, Information Technology (Engineering)

Bachelor Of Education - Bed, Biology And Information Systems Technology