I am goal orientated and show willingness to learn and tackle any task brought forward to me. I have developed my people skills and I am confident to communicate with fellow colleagues and management. In my previous job roles I was responsible for identifying knowledge gaps within and outside the customer service and complaints team. I have improved my investigative skills, accuracy and quick thinking abilities over time and I am able to use my problem solving skills effectively. I always strive to provide quality work from beginning to end of any project and can work independently or as part of a team. Moreover, I have the capability to recognize key risks and develop preventative measures that will issue resolutions promptly and efficiently to customers and stakeholders. I am eager to show initiative and take on new challenges.