Mpumelelo Msomi Email and Phone Number

• Handle all types of product and service inquiries across various contact channels (phone, email, chat).• Ensure accurate and consistent customer profiles, including contact information and language preferences.• Maintain customer preferences for automatic notifications regarding case creation and closure.• Log and route customer requests and issues while confirming contact information.• Determine eligibility for premium service and route cases appropriately.• Create cases and keep customers informed about service delivery status, while addressing any safety concerns.• Capture and protect PHI (Protected Health Information) in secure fields, and request redaction if necessary.• Capture business impact data to aid in case prioritization.• Initiate quote processes and create Work Orders for service delivery, coordinating with engineers and customers.• Create commitments to meet customer expectations and escalate cases for management involvement when required.

Managing accounts: • Reviewing age analysis report to manage debtors.• Process invoices and monthly account statements to clients.• Distribute account monthly statements generated with SAP CHP or SAP MP1 to clients.• Distribute dunning letters to customers whose accounts are past due using SAP.• Utilize ServiceMax on Salesforce.com to extract job cards and quotations.• Contact clients to obtain & allocate remittance advices.• Reconciliation of debtors accounts and solving queries.• Ensuring that all of the account information is up to date.• Release sales orders for clients over their credit limit.• Provide credit approvals using Salesforce (ServiceMax) on clients that have credit blocks.• Undergo research before requesting credit notes and process credit note clearing. Reporting: • Utilize Microsoft Excel to generate month end reports and furnish provisions for the month. • Prepare weekly status reports for overdue accounts using Microsoft Excel. • Provide provisions for the quarter end and manage quarterly reports.• Reporting highlighted accounts and problem areas to management.• Escalate all e-billing queries with relevant departments and make sure they are resolved within a specific period.• Record notes on the accounting system by tagging account or invoice and include their promise to pay.• Collect outstanding debt before or on due date and meet set monthly collection targets.• Presenting regularly on weekly management meetings on the AR overdue and finding solutions to customer queries.Customer relations: • Follow up on clients by regular phone calls and emails about their outstanding payments and also give them reminders.• Provide exceptional service to customers by solving all their queries in a proactive, innovative, and appropriate manner.• Resolve all customer queries efficiently, and within agreed timelines.• Investigate and log all queries on outstanding accounts.• Ensuring that the daily collections contacts targets are met