Martha Patricia Valencia Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Delivering Best-in-class experience to customers by providing personalized skin assessments.Identifying clients’ needs and goals and assist them in finding and selecting appropriate products.Demonstrating fundamental product knowledge (features, benefits, usage) and application techniques.Maintaining client relations through follow-up calls and emails.Generating sales to achieve sales target by applying brand selling method, product knowledge, following basic service flow… Show more Delivering Best-in-class experience to customers by providing personalized skin assessments.Identifying clients’ needs and goals and assist them in finding and selecting appropriate products.Demonstrating fundamental product knowledge (features, benefits, usage) and application techniques.Maintaining client relations through follow-up calls and emails.Generating sales to achieve sales target by applying brand selling method, product knowledge, following basic service flow. Maximizing selling opportunities by link-selling and cross-selling.Maintaining the counter/store quality and merchandising by ensuring appearance and cleanliness of the store, merchandising, and securing on-shelf product availability. Show less

Toronto, Ontario, Canada

Answered resident phone and in-person inquiries contributing to my communication skillsInspected residential building common areas to ensure their safety and sanitary levelsWas the first and main contact point during emergenciesManaged and deescalated conflicts and incidents with residents and guests

Toronto, Ontario, Canada

Cared for 2 siblings, children ages 6 and 9: Oversaw meals, rest periods/ play dates, maintained a safe environment for them, and instructed them in personal hygieneProvided age-appropriate educational training through organized leisure activities (games, crafts, reading, outings)

Playa Del Carmen, Quintana Roo, Mexico

Provided personalized rehabilitation evaluations to geriatric and pediatric patients (8 per day), with permanent, temporary disabilities, and functional limitationsConducted detailed health history assessment, and performed physical tests/measurements for screening orthopaedic, post surgery, and neurological conditions of patientsOutlined comprehensive rehabilitation treatment plans based on assessment outcomes and clinical reasoning to determine abilities, functional needs, and… Show more Provided personalized rehabilitation evaluations to geriatric and pediatric patients (8 per day), with permanent, temporary disabilities, and functional limitationsConducted detailed health history assessment, and performed physical tests/measurements for screening orthopaedic, post surgery, and neurological conditions of patientsOutlined comprehensive rehabilitation treatment plans based on assessment outcomes and clinical reasoning to determine abilities, functional needs, and potential for clinical improvement of patients Monitored recovery milestones for an average of 35 patients released from treatment every 6 months Show less

Texcoco De Mora, México, Mexico

Founded and led the Rehabilitation Department within a Government Healthcare Facility, and directed the logistics for the successful launch of the departmentManaged operational functions with a limited budget, resulting in 35% cost savingsSupervised and trained professional staff (team of 15) implementing an outstanding service to patients with disabilities and their familiesLed wide meetings with other departmental stakeholders (Occupational Therapists, Social Workers… Show more Founded and led the Rehabilitation Department within a Government Healthcare Facility, and directed the logistics for the successful launch of the departmentManaged operational functions with a limited budget, resulting in 35% cost savingsSupervised and trained professional staff (team of 15) implementing an outstanding service to patients with disabilities and their familiesLed wide meetings with other departmental stakeholders (Occupational Therapists, Social Workers, Psychologists, Family Lawyers, Dentists, Dietitians), ensuring an accurate follow-up on each patient file Show less

Baja California Sur, Mexico

Provided early intervention rehabilitation treatment to infants (average of 13 per day) either diagnosed with physical disabilities, or noticeable signs of developmental delay (impacting their gross motor skills)Created a bi-weekly journal club to facilitate staff meetings (multidisciplinary team of 11), evaluating intervention programs aiming to discharge patients within the required time frame (50 patients every 6 to12 months)Designed 15 intervention plans every 2 weeks, as per… Show more Provided early intervention rehabilitation treatment to infants (average of 13 per day) either diagnosed with physical disabilities, or noticeable signs of developmental delay (impacting their gross motor skills)Created a bi-weekly journal club to facilitate staff meetings (multidisciplinary team of 11), evaluating intervention programs aiming to discharge patients within the required time frame (50 patients every 6 to12 months)Designed 15 intervention plans every 2 weeks, as per individual requirement, implemented all therapy programs with appropriate rehabilitation technologies, developed appropriate interventions to improve patient performanceMaintained accurate records of client progress at each physical therapy session to analyze improvement Show less

Certificate, Language Interpretation And Translation

Bachelor Of Science - Bs, Physical Therapy/Therapist