Mohanapriya Subramanian Email & Phone Number

London, ON

Scheduling for ET Clinical and community nurses.Make welcome calls to clients and educate them about ET needs and book appointments for both clinical and community visits.Arrange visits for PSS clinical Team to visit clients for their Initial assessment for PSW/HSW servicesAlways maintain a proper email, Teams and Phone communication with client and staffs.

N5W 5X7

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Greeted customers with courtesy in every inbound calls and established sympathy towards customers by listening them carefully in order to build a strong rapport with the customers
• Worked along with different TL in exchanging customer information via Microsoft Teams and stay current with relevant updates and process changes
• Actively listened to customer needs and took appropriate actions using resources to provide accurate and suitable solution to satisfy customers and escalated problems when need arises
• Handled all inbound calls with responsibility and dig deep into customers queries by probing and made thorough insight into customer account in order to provide precise clarity on their plans and services and brag for.
• Maintained confidentiality with customers over sensitive account information and followed all standard protocols before delivering account information to customers
• Accurately documented customer interaction within the appropriate systems to ensure consistency in customer engagement

Toronto, Ontario, Canada

• Checked and responded to voice mails every morning over phone and email by promptly responding to their queries leading to 100% customer satisfaction and booking confirmation resulting in preplanning and augmented sales
• Greeted with a ready smile and provided dining service for patrons in a 60 seat fine dining establishment with professional service resulting in 100% customer retention
• Performed opening and closing duties and trained new wait staff on POS system, guest services, and restaurant policies and procedures reducing staff turnover
• Served meals, cleared tables, monitored 6 tables simultaneously, and provided exceptional customer service for up to 30 customers
• Applauded by manager and customers multiple times for quality service delivered during seasonal parties and family occasions of more than 20 members per group

Toronto, Ontario, Canada

• Worked independently to place all returned books, CD’s resulting in 100% accuracy for patrons to find books efficiently
• Trained by librarians about the sorting and shelving of books, CD’s, Journals manually by alphabets and numeric system resulting in books placed on correct order

Toronto, Canada

• Resolved customer concerns effectively and expeditiously over phone and in person by describing the product (toys) functions for children’s interests, resulting in product sales, and achieving daily sales target
• Applauded by the manager for achieving daily and weekly targets by smart interaction with customers leading the store to #1 position among peer competitors
• Greeted customers with positive attitude using strong communication and smile, resulting in customer happiness and satisfaction by providing a positive experience
• Trained in using different POS and participated in store promotional activities along with co-workers resulting in 50% of store sales
• Worked with multidisciplinary team on the sales floor by positive approach during seasonal busy periods by alleviating stress resulting in enhanced sales while maintaining affirmative peer relations

India

• Lectured and trained undergraduate engineering students on two different academic subjects and achieved 95% results
• Assisted students in laboratory preparations and developed their software skills
• Motivated students to participate in research activities; assisted them in achieving 90% results and documenting them
• Supervised the university exams and evaluated exam papers for final results
• Maintained almost 120 students’ academic records and accomplishments for regulatory submissions
• Co-ordinated 2 parent-staff meeting to update student profile to parents and provided suggestions to enhance their academic results

Chennai Area, India

• Debugged electronic circuit boards by soldering and de-soldering components; overhauled bedside monitors in ICU and incubators in NICU
• Performed inspections on all new equipment and maintained service records
• Trained to fix Pulse oximetre, stethoscope, blood pressure monitor, among others
• Performed on-call duties in various departments within the hospital
• Followed instructions of senior staff via phone to fix ventilator system in OT
• Collaborated with doctors and technicians; worked in an interdisciplinary team

Chennai Area, India

• Plan and process the production work order according to the incoming sales orders
• Follow up the production work in each stage for successful completion on time
• Store room key holder and responsible for store stocks; plan for inventory accordingly
• Worked with interdisciplinary (design team, lathe machinery, assembly team etc;)team until all the process are done
• Maintained all the files and sales records of the surgical Instruments
• Report directly to the Manager with the production and work order completion

Data Science Certificate Program

Hands on Experience with Data Exploration and Analysis for library datasets in R-programming language using basic R commands. created.

Certificate Program, Brescia Bold Reskilling Workshop

Course was very motivational and encouraging . Came across lots of motivational videos, TED Talks, Reskilling Women skills and actions to.

Clinical Terminologies For International And U.S. Students, Healthcare

Certification Course, Healthcare

Diploma Certificate, Sas Analytics, 82%

•Responsible for the design, development and administration of data structures including data quality, data organization, metadata and.

Masters Degree, Applied Electronics, 90%

Activities and Societies: Member of International association of Engineers (IAENG)• Actively participated in National and International.

Bachelor'S Degree, Biomedical Instrumentation Engineering, 88%

• Gained practical and working knowledge of almost all the diagnostic and therapeutic devices • Familiar with human Anatomy, Physiology.